Shah's Halal Food Lowell — Restaurant in Lowell

I have eaten there almost 10 times since they opened, ordered probably 3 times before the grand opening. Today I ordered online and I got a Standard chicken plate, my girlfriend got the same thing, but added hot onions and peppers with extra white sauce, I picked it up. I got home. I opened my plate. There is no white sauce and the chicken is mixed with onions on my plate, which I absolutely hate onions. Her plate has the peppers and onions and the extra white sauce, so no problem there. My problem is I ordered a standard plate which is rice, chicken, cucumber, tomato, and lettuce with white sauce so I went back and told them they messed up the order The small girl behind the counter argued with me that that was the standard plate . I told her I have eaten here almost 10 times now, when I order a standard plate there is no onions and it comes with a standard amount of white sauce. She opened the container behind the counter of the chicken and it was a mixture of chicken and onion. I have never seen this before I feel as though she is doing whatever she wants when the managers are not there and I am extremely extremely disappointed with the Customer Service tonight. I personally hate onions cooked, raw, or any other way and I’ve ordered from there so many times and have grown to absolutely love the food. There is no way that I am mistaken that there has always been onions in...

Came here a couple of days ago with a friend. Thought I try out the Lowell location since the one in Boston was good. I was wrong. This place had horrible hospitality.

The cashier didn't greet me and only interacted with my friend, except for taking my order. Another guy in the kitchen kept staring at me, not very friendly. Very hostile. How do you expect to share food from your culture with the public when you're very hostile?

Aside from the horrible service, the food was ok. I was very disappointed because the Boston location was very friendly and gave good service. I guess I shouldn't have expected much from the Lowell location. Not worth my...

Honestly disappointed. This restaurant is very inconsistent the first time I went it was really good. When I went in person I was given small portions and had to tell them to add more (salad, tomato, and cucumber). The food itself didn’t taste fresh and when I went to eat, the workers were blasting music so loud to the point I had to tell them to lower it (my ears still ring in pain as I am typing this) if you see the picture below you would see a lack of portion size for $13. The owner should do better when hiring because when I went here the owner was friendly and had a totally different experience. The staff will ruin the business for him...