Wendy's — Restaurant in Lowell

We went there Sunday night and the drive through had several cars. That happens often to our local Wendy's too but here in Norwood they tend to be very slow so when we see a line we don't even bother waiting as it can be 20 minutes before even placing your order. For this one we were hangry so we figured we would wait. They were actually quite fast and we were ordering within 5 minutes. We decided to order through the app to save some time. We did and when we got to the speaker to order we said the name and thought it was ok. Turns out the app let us order an item that they said they didn't have on the board so we didn't know what would happen. I asked for an extra BBQ sauce with my nuggets cause the app didn't let me add one and they said of course. They didn't mention the out of stock item on the speaker and we only saw the notice as we were driving away. When we got to the front to pick up our order they tell us about the out of stock sandwich so my wife asks what they have as a replacement so she tells us all the chicken sandwiches and she says I would like one without mayo. They were very friendly and say we can make any without mayo. So she orders the spicy chicken and I emphasize that she hates mayo that's why. They assure us it won't have mayo and prepare the order. When we took everything to eat we find out that asking for an extra BBQ sauce resulted in no BBQ sauce and Saying no mayo didn't matter as they didn't pay attention and put mayo anyway. Maybe even more than normal :p

So basically really polite, but can't pay attention to do their job correctly which is probably why a long line moves fast. Just glad it's not the Wendy's that's near us. We may avoid ours when theirs a long line, but at least when we do order they pay attention to any...

This store is the absolute worst. There management are very inappropriate, I have a family member who works at this one,I feel bad for her, I have ask for corporate to call me back about the stuff I have been told and witnessed. They did call once. When I responded to there call they said I had wrong number. Such horrible people, taking advantage of employees, smoke breaks that take 15 mins or more. Unfortunately nothing will be done. This store have proven time and time again that if you have a high position nothing bad happens to you. I tried being nice, telling my husband he was wrong. but after Friday service that i witness myself, with the manager who seems to change hair colors all the time. Calling people baby or honey, ur a boss, call them by there name. Probably so when u complain about her, they don't know who your talking about. She apparently is a higher up,my food was horrible, the way you treat my relative is disgraceful and you take advantage of her. I plan to seek action through other legal...

Horrible night shift staff experience. I placed my order at the drive thru window and i expressed to the woman taking the order that i had a coupon and she said please show it to me at the window so upon showing her she states their scanner is down and they cant honor the coupon so i asked for a manager and the girl closes the window and repeats what i said to the manager with a sassy tone and the manager comes and says she cant honor it and i told them why didnt they tell me that when i expressed i had the coupon and now im negative 500 points on my acct so basically wasted a free meal. Im sorry i know its just a meal but the manager and the other staff was rude and unprofessional and to top it off they gave me diet coke not regular and i swear they did it on purpose. I asked the manager for her name and she hesitated so not sure if ashley was even...