Dairy Queen — Restaurant in Lubbock

Recently at this location I had the experience of having the same young man take my order and payment. This persons customer service skills are very lacking needless to say. He does not articulate his words at all, this making it very difficult to understand what he is saying. Last week I went to this location again. Hoping they could maybe this time get my order correct. Last time they did not. Anyways, same person took my payment. He tells me to move forward, remember he does not speak well so difficult to understand him, tells me to move forward to wait for my order. I pull up and in a bit he comes out to my window and tells me “I TOLD YOU TO PULL OVER NOT UP” I continue to sit in my spot I had pulled up to and wait. There is no room for me to back up to be able to pull over beside car in front of me. The assistant manager then comes out and says I need you to pull beside that car in front of you bc the line is waiting. I look behind me and a car is there. She proceeds to tell me I have room to back up so I can move over. She asks the car behind me to stay where they are so I can back up to pull over beside car in front of me. I told her I could not understand the young man and he was very rude. She told me she would speak to him. Idk if she did or not. I then called cooperate office the next morning. I had to leave a message, today is Saturday and this message was left on Tuesday morning. I am still waiting. I have worked in customer service for 40 years and there is no way I would accept this kind of service from any of my employees nor would I give it myself. These young kids working is great but they need leadership to teach them what good customer service truly is. I worked for DQ in high school and if I had treated a customer in this way I know for sure I would have gotten at least sternly spoken too. So with that being said. “IF “ we decide to go to DQ again we will not be returning to this location, even tho it is close to my home. I will instead drive across town to another location just to get...

If I could give this place a 0 I would

Just got off from a horrible day of work. Came to get some ice cream. My fiance was in the driver side I was in the passenger. He doesn't speak English so I order for him. The lady couldn't hear me which was understandable .. I was a little far.. so I speak up for her to hear me. Then she has an attitude so I very rightfully voiced how I felt about her being rude. I said I wasn't in the mood for anyone with an attitude. Get up to the window and she looks at us through the glass.... manager was very friendly until she looked at us... then the manager comes to the window and tells us WE COULDNT ORDER UNLESS WE WERE SITTING IN THE DRIVERS SEAT then closes the window! So I wait for him to come back and asked him what he just said because IVE NEVER HEARD THIS BEFORE AND I ALWWAYYSSSS ORDER FROM THE PASSANGER SEAT!!! and no one is ever rude even when they can't hear me, their ALWAYS KIND ABOUT IT! But this one girl decided to have an attitude and all of a sudden CUSTOMERS HAVE TO BE IN THE DRIVER SEAT TO ORDER. So I asked him for corporates number, he gaVE me a number that i couldn't read... I then told him my fiance didn't speak English and let him know thats why i have to order for him and he told me there were people in there that spoke spanish... told him I never had to worry about it until this girl decided to have an attitude . I let him know I was recording the conversation and asked him to repeat what he just said. And of course it was a whole different story different tone until I asked him for his name. Told me his name was on his badge then told me to leave! So I've already called corporate just waiting for tomorrow to send the...

Came to get some ice cream for an ailing family member in the hospital. To be efficient with my time, I elected to grab some food to minimize time to return with ice cream. At the window, I was handed the 2 ice cream products and was instructed to go wait up ahead. I waited about 15 minutes with melting ice cream and finally decided to walk to the window and opened the door and asked the manager about my food. (4 PC country basket. Apparently they gave my order to someone else. I mentioned the melting ice cream and the asst Mgr (didn't catch name), just said "I gotcha". So I went back to vehicle and waited another 10 for my food. When it was delivered I requested to remake the blizzard which the young lady agreed and insisted on remaking the peanut parfait. Her name was Juanita. I was disappointed the Mgr didn't come out. She remade both ice creams and gave me a sticky note with her name and said if I needed anything she would be glad to help me. She was the shining star in this mishap that could have been made better by the boss man. As for the food, the "steak fingers" have changed for the worse I hate to say. They are thicker with more breading and the meat isn't meat, but likely contains meat. It's gooey, with alot to be desired. The old steak fingers were at least edible. After bringing up to a friend, he concured saying the last country basket he had was "gross". I've been a dq customer for years and expect low quality type food, but this was nasty on the tail end of a bad experience all together. Juanita was a jewel and deserves recognition but I couldn't find any contact info for folks up the ladder. Next time...