Duluth Trading Company — Local services in Lubbock

I have not gone into the store personally, but I made an online purchase over two weeks ago. I still have not received my order. I called customer service where they told me they would resend my order. The following day or so I received an email, guess what they were out of stock on the items I had order. I asked for a refund or store credit so that I could drive to the next town with a store. Little did that do. I was told best they could do is send me a check. I wasn't even aware people sent paperwork checks anymore after all they took it digitally, do that at least. Long story short, now I have to wait 7-14 days just to see if I get the money back. I was so very disappointed with how everything worked out. I have always been a Hanes guy i finally decided to give Duluth the chance to take care of my junk, and not crush my nuts. I fear now that I'll never turn my back on Hanes. Duluth may have a better product but...

Every staff member was willing to help however one pounced every time I tried to look at something. The first time, I get it. Said I was ok thanks. But the third and fourth time it was getting invasive. It was clear I wasn't comfortable and had to raise my voice a little that Id ask IF I needed help.

Discounted prices were not clear on items so my partner asked her for help WHEN we wanted it but by that point I was extremely uncomfortable shopping there any more and left without purchase because I couldn't be left alone to browse. Shop is missing a lot of ladies larger sizes esp in work jeans, not fashion jeans. This older lady who badgered me seems to have upset someone on Google reviews previously, perhaps she needs some retraining?

It's a lovely store but she spoilt what was supposed to be a nice shopping experience for me and my partner in a...

Wow, overwhelming clothing store. Please note that I personally hate shopping, but my husband wanted to try on some of the Firehose pants because one of his co-workers has a pair and loves them. Store is clean with nice displays of clothing, shoes and some camping items. Beware, they are proud of their wares..hiking boots and shoes are $75 and up. The hubby bought 4 pair of the firehose pants, a pair of overalls and 1 pair of buck naked underwear for just under $400. Some items were marked for clearance - 40% off, 1 pair was shorts were still $30. Clothing appears to be good quality, we will see how the pants hold...