Fuzzy's Taco Shop — Restaurant in Lubbock

I first experienced Fuzzy’s in Lubbock, and became very addicted to it early on. Since then I have been to several Fuzzy’s franchises across Texas, and was employed by the one in League City. Because I have had experience as a customer and as a trainer for this company I understand the expectations and standards. When I first arrived to this location I was greeted by a man who was remodeling the front entrance. After walking up to the counter to order I was not greeted by anyone. After waiting there and making eye contact with the cashier (who was talking to customers near the bar). He then smiled and told me he’d be right over. After a few minutes he did come over and I began to order my food. At first he seemed to struggle with placing my order, and finally got it settled after I realized he was trying to charge me for a double portion when I had asked for half chicken and half pork. I know this option is possible since I trained several employees just last year. I did not tell the cashier that I knew this was a possibility... I just told him if he was not able to do it that would be okay. I found a booth to sit at, and one of the cushions was missing on the other side. While I was eating a man brought over the other cushion and threw it on without saying a word to me. When I received my nachos they had absolutely no toppings or cheese underneath the top layer. In the center of the plate is where all the cheese and toppings were placed which only covered 7 chips. There was definitely a lack of ingredients visually. Their nachos are a HUGE portion, but without much cheese or toppings it’s just a pile of chips. I also ordered a Fuzzy Driver because they are so delicious. However this location uses Tampico and Vanilla Vodka, where as other locations use Sunny D and Vanilla Vodka. If you aren’t a Tampico fan... this is not the drink for you. The prices are fantastic and completely affordable. They also have an outside area that I wanted to sit at, but was pelted with the mist of water coming from the fans on full blast. It’s the same feeling as the fans in Disney World or Six Flags... I understand it’s to help beat the heat, but I don’t want to feel damp or have my food be misted by this unknown...

Absolutely by far the worst customer service experience I have ever had. Does not even deserve one star. I went there tonight and ordered a margarita. The lady did not believe my ID, which is fine, I can easily provide multiple IDs. Instead of her asking she walked away with MY drivers license and showed it to her coworkers. At this point, I was taking everything out of my wallet to prove that it is in fact my ID. (I’m about to be 25) Anyways, I get my margarita finally and sit down at the patio. Next thing I know the very rude bartenders were talking and staring at me through the window at the bar that looks onto the patio. Shortly after that a manager comes to the patio and instead of stopping at all the tables he stops at only mine and asks how we were doing. We say fine and sure enough he goes to the girls at the bar and starts talking and they are all glaring at us. ABSOLUTELY WORST CUSTOMER SERVICE EXPERIENCE EVER. I hardly ever go to fuzzys and have never had a bad experience until now. I am 24 and was willing to show other forms of IDs. The staff here (or the staff working 9/6/2019) is rude, unprofessional, and I will never go back to this location until they have a staff who can respect their customers and actually know what...

I have been to several Fuzzy's in Texas and have had good experiences. This was my first visit to this location in Lubbock. The restaurant looks rundown from the outside. Upon entering we walked up to the counter. No one was at the counter to take our order. The phone kept ringing and no one answered it. A female walked out from the kitchen texting on her phone and did not answer the phone or take care of the customers waiting in line. She just walked past everyone. Someone came to help us several minutes later. We finally ordered our food. The male behind the counter did not ask what size drink we wanted and just assumed we wanted large drinks. The tea was very dark and bitter. It was undrinkable. We found a table and waited for our food. There were only 3 or 4 other people in the dining room and several people at the bar. The dining area was dirty. There was stuff on the floor around most tables and a couple of tables still had trays and plates on them. As we were waiting for our food, you could hear the cooks quoting lines frim the movie The Waterboy very loudly. When we got our food, the trays were soaking wet. The food was ok. It was a little bland. Customer service and cleanliness was...