Gong cha — Restaurant in Lubbock

We were so excited to waiting for your opening but were really disappointed on the day when your grand opening. But we understood that you were very busy on grand opening day, so we continue to give you more opportunities. Unfortunately, you guys are really not as professional as the stores in Dallas and Houston that we've been to. 4 times we ordered, 3 times you made the wrong order. We really don't understand you guys don't understand what your customers want or do you just want to sell what you make ready and force customers to buy what you want??? really enjoyed Gongcha that why we don't want to say no with Gongcha lubbock. We are waiting for your change. Update: We try 2 more times after your reply, and finally you are very good now. Exactly what we want. Five stars for...

i’ve been here twice, and in both instances my experiences have been negative. the first time, the boba wasn’t good at all. it was hard and not sweet at all, but granted this was on their opening and it was rather busy. however, for waiting more than hour, i expected better. this time, on our second visit, not only did someone take my drink, but other customers drinks were taken. it was only until after this happened they started checking receipts, which they really should have done beforehand, and the shop wasn’t particularly full at this time either. after the first visit i wasn’t planning on coming back but i was disappointed even after giving it a...

I can't say my experience was good, they never greeted or made it feel welcoming. Never got a thank you for coming in or for being patient we waited a very long time! The lady forgot the milk in my strawberry"milk" slush! I brought it to her attention and she still sent me on my way. So I told another lady she replied"oh she forgot the milk!" The drinks were very bland and watery. The photos look delicious but the drinks didn't look close to the photo. There's an extra charge for everything ex. Tapioca bobas, pearls and starfruit. I've had much better at other...