Long John Silver's — Restaurant in Lubbock

I came here for dinner yesterday (Feb.21) 10 minutes before 6pm . While they were out of grilled items that day I was still happy with my food and experience here. First I must say this place is under staffed 3 people working dinner while the place is slammed inside and at the drive thru so EXPECT long wait times PEOPLE if you are doing dinner. I was lucky to just got in before the rush. I had the fish sandwich meal with hush puppies with add-a- piece of clams strips, and a crab cake. The building overall could use an upgrade as well as new ventilation. I'm pretty sure the drive thru speaker doesn't work as I heard no outdoors orders being placed only inside so you will have to order at the window. Inside ceiling and some seats need replacing. Ventilation while this place had plenty of it, dinner time cooking was steaming up the kitchen and some of the seating area. Don't hate on this place that much as it was actually clean (like spotless) inside even with those issues.

Now the food wait time was about 10 minutes after placement which ain't that bad as was hot and fresh taste (NO old oil here) the sandwich was delicious although I should have asked for more tartar sauce and it comes with dill pickles and no cheese if your the type of person that dislikes cheese on fish (like me). Hush puppies were good but were too dense for me. Clams were a first for me, there were in strips and were very yummy in fact it was my favorite side out of the 3 I got. The only negative about them is while I was able to taste the clam with every bite I must say they were batter heavy. Crab cake was Ok it was my first time while fine it has the most negatives out of my meal. First the positive, they are MADE TO ORDER at this location as the person who took my inside order did say "1 crab cake" out loud for the kitchen staff to hear while the rest of my order didn't receive that treatment. It had that perfect ratio of breading to filling inside, was on the thick side, and it even came with free crumbles along inside. Now the negatives for $2.59 it was the size of a slider pattie I would have liked it to be a bit bigger with less of those crumbs or removed them over all and just lower the price down a bit although I know crab is more of a luxury nowadays. The filling I was iffy as it seems to have some type of cheese like strand in it which if it was cheese I wish it was just not in it overall, also the crab was somewhat lacking in it.

Now with all that done I will be back for sure especially since they were out of grilled food at the time. Food was still hot when I got home and I know what to expect next time with all the problems they are having...

This was an absolute HORRIBLE experience here at the 4th st lubbock location, especially being that is was Mothers day. We decided to go through the drive through to order our food where there was only one car ahead of us . No other customers at all . We were greeted off nicely and told to order when ready to which I replied thank you. When I began to place my order ,a few seconds later the girl very unexpectedly and RUDELY told me to wait. It was the way she told me that caught me off guard. Had she told me in a different manner I wouldn't have been so upset about the snap back she gave me . Then after waiting for a long period of time another employee came on just as rude rushing us and full of attitude. So much that I told him nevermind on the order but I would like to have the managers name . He then snapped at me refusing to give out the name, to come back tommorow. To yell at paying customers who have the choice to take their time and business anywhere else is absolutely NOT ok. This was meant to be a nice simple day out for me and my family but instead was turned into a disheartening experience due to these 2 employees who decided to take out their frustrations on us with their negative and disgusting attitudes. I work as a S.M in this business and Know that no one deserves this type of service at all. I do not recommend supporting this establishment and the behavior within it and Strongly urge anyone to take their business elsewhere . After seeing similar experiences and reviews from other customers and all being recent ,it's clear no corrective actions are being reinforced here at this place with the employees and their treatment of customers. DO NOT help this location stay in business. Spend your hard earned money somewhere your appreciated. B.B.B. needs to look into this...

So I went there today March 31,2025, only to be let down after I had raved to my daughter about the last time I was there. Don’t remember the day but it was around noon and one o’clock on that particular day. The first thing I noticed was the new speaker and ordering sign. That day the fish, shrimp and fries were cooked to a perfect golden crisp. The slaw tasted as fresh as could be expected and the service was also exceptional.

Hoping to get struck with the same luck as that day was just too much to ask for. Today I was there about 8:50p.m. (8:50 was when I first took notice because I had already been waiting) and didn’t get my order until about 9:15p.m. Only to receive burnt fish, burnt fries and burnt shrimp. (Did not notice until I got home.)The excuse for the delay was that the person cooking took too long to drop the fish. Ok, so what is the excuse for the burning of all the meal? The young man had asked if I wanted any sauces and I only requested for vinegar. Only vinegar and even that was too much to ask for. As you can see on the pictures I got everything else except vinegar. Last time I was there I did not notice a tip jar and since I noticed it I tipped $1.04 then an extra dollar when he handed me my order. You might laugh at the amount or even see it as an insult, but when you consider that it’s extra money after the hourly wage it can add up quickly. As someone that worked as a waitress in the past. I won’t be tipping window service again. For the first time in my life I actually wished for robots and buttons to make my meal. Incompetence is not okay! Customers should receive what they ordered in a timely manner and to the best...