Lubbock's Breakfast House & Grill — Restaurant in Lubbock

We were a party of four. My son ordered biscuits and gravy, my husband ordered loaded sweet potato pancakes(sausage and bacon cooked in the pancake batter), my mother-in-law ordered loaded sweet potato pancake as well, I ordered the Sunrise Burger which includes a sunny side up egg that sits on the top bun.

Our waitress brought out the food,my husbands order was incorrect, MIL’s order was correct as well as my sons. I was told that my burger was coming soon. Well my party ate half their food before my burger made its way out. Once I received my burger, I picked up the top bun that had the egg on it and when I did there was still half uncooked egg whites on the bun as if it never touched the grill or pan. I notified a waitress that wasn’t our original waitress because she was nowhere to be found. I showed her the egg and the waitress immediately took my plate back and said it would be corrected. Which they should because raw egg can cause sickness due to salmonella bacteria. Our original waitress came back with the egg “corrected”. Because I was already aware of unsafe cooking practices, I double checked the bun, well raw egg was still clinging to the bun that had the “corrected” egg on it. All they did was scrape off the uncooked egg and served it on the same contaminated bun. I then notified the hostess of the raw egg and she took the plate back to the kitchen. Mind you, the rest of the party has finished their food at this point. The waitress came back out and asked if they could cook the egg over easy, I said yes, no problem. About three minutes later, my burger comes out and there was still raw egg whites on the bun. At this point, I didn’t want to say anything anymore because they did not show that they cared the first three times. I ended up eating my burger without the top bun.

We also waited at our table for about ten minutes because we never received a ticket to take to the register. After they gave me my burger, we never were asked if any of our drinks needed refills or asked if everything was okay. We ended up going to the counter without a ticket and the hostess nor manager ever apologized about the inconvenience.

It’s $7 and some change to take a food safety course that anybody in the food industry is required to take especially when half of it deals with preventing salmonella outbreaks.

This is one of our favorite restaurants and have been here four times in the last month. Because this deals with a serious issue, I felt it was important to review. Also, I was not showing attitude or such during this entire visit, I showed kindness and respect and didn’t...

Our server was not itttt. It instantly started weird when she came up twice asking if we were ready to order when we were clearly looking at our menus. Then when we stuck the menus to the side it took 10 minutes for her to come back to us. Idk if somebody was ugly to her or what but her attitude completely changed. Seemed like she was annoyed with us. Then she kept glaring at me everytime I would say thank you. She didn’t refill our drinks once. She literally forgot my waffle that I ordered and we didn’t get it until we were done eating. The food was dry and unseasoned, which breaks my heart bc I’ve always LOVED the quality of food here. Said she’d put to go syrups in with the waffle since we were on our way out and she didn’t even do that. Took her 15 minutes to bring a cup of black coffee out. The food tasted like it had been just sitting there forever before we got it. I’m so so disappointed with our experience considering we paid $50+. The mozzarella sticks were $8.99 for six. Not even hot when we got them. We tipped $8 and that still felt like too much for the service we experienced. This place needs some TLC. All of the other servers seemed so nice I genuinely thought about asking for a different one. I HATE leaving bad reviews, but somebody needs to seriously check this food quality out bc it used to be AMAZING and...

Steve and I had breakfast at the Lubbock Breakfast House yesterday on 19th and University, the great restaurant serving breakfast, lunch or dinner). There is a homeless man we have privately paid for a meal when we see he is coming in a few times. He was already there and eating yesterday when we came in., The morning waitress, with kids of her own to.support, had already made sure he had a meal. Now folks, what you do not know is that this poor man comes there a lot and instead of turning him away or calling the police, the morning waitress with her manager's approval makes sure he gets coffee OR food.......and pays for it out of her pocket. Again, this may not seem like a big deal.....but waitresses and waiters typically make around $2.00 an hour there......let THAT sink in...$2.00 an hour. Tips make up the rest of their salary....and remember, the federal govt. taxes those tips. This is one big reason why Steve and I continue to eat at the 19th Street Lubbock Breakfast House. The food is good, but the staff, Billy and Lamar and others show those among us that probably never will be able to pay them back, mercy, compassion and love. One cannot put a price tag on these 3 things.

I remember that Jesus talked about ' when you have done for the least of these, my brethren, you have...