Rise N Shine Donuts — Restaurant in Lubbock

The walk-in and drive-through is always busy at Rise-and-Shine which is a very good sign. They are quick at the counter so it's possible to do a donut run before work but don't expect to be first in line :-)

Rise and Shine is open 7 days between 5:30am and 12 noon which is very convenient. Selection is great but always better when you go early. Their donut glaze is just perfect. Very smooth and not to sweet and not too much. The cinnamon buns are huge! As big as your head, no exaggeration. Cake donuts are just the right amount of texture on the outside and soft on the inside. There are lots of sprinkle donuts for the kids. The maple filled donuts are awesome. They are constantly stocking the shelves during the day so don't worry if you don't see your favorite. They probably have it in the back so be sure to ask. And don't forget to try some donut holes because they are terrific.

Rise and shine also has a good selection of fresh made-to-order breakfast burritos and they are perfect. These take a few minutes to make but they are huge and a great value for the price. One will fill you up. Each are individually wrapped in foil and served with little cups of a tasty red sauce. I like the bacon, egg, cheese because the bacon is chopped into the egg making it easy to eat.

The cold case is stocked with milk, juice, and soda in case you don't feel like coffee.

There is plenty of space at the counter but limited seating inside so I wouldn't count on being able to sit inside every time you go. Parking in front is full every time I go but I've never had trouble parking in the back. There are plenty of spaces. The drive-through runs around the back so be careful where you park during peak times. If you have a big vehicle it might be tight getting around the drive-through line. Further back is better.

Rise-and-Shine is easy to see from the road. I haven't had a problem getting in or out. They have three access lanes: An in and out on University and an in/out on 79th.

They accept credit/debit cards if you don't carry cash but a minimum $5 purchase is required which is reasonable given what the banks charge for small transactions.

Give Rise-and-Shine a try if you haven't yet. I think think they are one of...

This is the worst Rise N Shine donuts in Lubbock! Stop by just after opening, when I got home I did not get what I ordered. I called the store to let the lady know that the burrito I ordered was missing, she was so rude and could care less and was only interested in telling me that I was supposed to pull forward and wait for the burrito, at the window the lady who took my order who is apparently the manager did not tell me to pull forward and wait for the burrito so how was I supposed to know? Again very rude employee, THEN I take a bite of the croissant that I ordered and it had a sausage in it instead of bacon! I do not like sausage, I ordered a bacon egg and cheese croissant. So I then call the store again to let them know that I did not get what I ordered! Again the same employee answered the phone, just plain out rude! I asked to speak to the manager and she still insisted on knowing what my problem was before she let me speak with her, I then told her I've had another issue with my order she then went on to tell me that the lady who took my order was the manager 🤦‍♀️ so I asked to speak to her anyways. When she got on the phone she apologized after I told her of the two mishaps she seemed to be very overwhelmed, said they had a bad week etc., as somebody in the hospitality industry I know sometimes life can be rough, but I would never carry that over into my work ethic!!!!! Long story short I will not come back to this store not even to get the items that they put me down for that I did not get, the service is so terrible I can only imagine if the owners knew how the lady who answered the phone treats their customers! I wish I could give zero stars!!!!!! At least I got the 2 chocolate donuts...

Lots that can be said here. I've always loved their food, but the issue is their service. Today, my father and I stopped by and because of a negative experience with Shipley's down the road being out of most of what we went there for, decided to go inside to get a visual of what they still had for the day. It was roughly 5-10 minutes before close at noon, but they were still clearly open and operating. I barely opened the door when one of the workers yelled out that the dining room was closed and to go through the drive through. To eliminate wasting our time and theirs I asked what they still had to sell for the day and was cut off by the same employee with "go through the drive through and we'll tell you" while another was kind enough to verify they still had most items ready to go.

I can empathize as I have worked and managed my fair share of food service and genuinely try not to be at an establishment so close to closing. There are days where you're just over it all. But if there is no signage, no differentiation of dining room hours versus drive through hours, when a customer walks in, honor that advertised time and serve them rather than yell at them from across the shop, or walk around to them to inform them that they can order inside, but that upon receiving their food you ask that they take it to go as you are almost closed for the day.

As a manager, if it had gotten back to me that my employees had been that unnecessarily rude to a customer when the business was still within operating hours, it wouldn't have flown with me.

TLDR: food is still as good as always - a Lubbock staple - service needs...