Pete's Drive In #3 — Restaurant in Lubbock

Drive Thru Order.. Double Meat Hamburger Combo with extra including $2 for Bacon. Paid $15 plus a $1 even though it drive thru..

Get Home and Looks nothing like the picture on the menu..very small patties instead of huge patties like the menu.. NO $2 BACON..but charged anyway.. quality of the food 4/10

I call Pete's 5pm and after getting hung up on 3 times the girl says you need to speak with the manager later tonight.. I show up to Pete's to talk to manager at 8pm and he points to the sign that they can't take food back due to covid-19 and I say I don't want to bring back food from 3 hours ago and He Now says you need to bring the food back so we can fix it..I told him the food was 3 hours ago and it's also a Health Code Violation to pass food back thru the Window anyway..he said he "could do nothing just because they say we serve bad food"..if the foods bad it's bad..so I showed him a pic of the food I ordered and the quality of it and that there was no $2 Bacon...I finally got $2 back..but the deal is.. Don't advertise a Huge Double Meat Burger and give 2 small patties.. Definitely Not Worth...

I thought it was like Pete's on East 34th with the delicious jumbo burgers and fries but it's nothing the same. They don't even have old fashioned jumbo burgers. My husband had the burger it was ok but the patties are like a charbroiled patty not a flat top pressed patty. I had the patty melt it was not toasted and smashed together like a patty melt should be it was basically a lightly toasted bread over buttered with a charbroil flavored beef patty and onions. Honestly Whataburger is way better!! The chicken strips were over cooked in a beer batter. The fried pickles were spears and fried in a panko type crust but they were not fried long enough because the batter was raw and slipped off the pickle. The staff wasn't friendly either before we were even done eating the 2 females were already standing at the door with their purse on their shoulder waiting to go out the door and it wasn't even 10:00 yet. I think it's over priced. If you really want the old fashioned burgers try Bonus burger, Tommy's, Pete's on 529 34th, Rachel's...

The quality of the food was 6/10 Friendliness 2/10 Cleanliness 3/10 My order was wrong. I paid for something else and they gave me a small cup of ice cream in its place instead of refunding me my money. Stating that that's all they could do. The ice cream was significantly less money than what I purchased. I understand the hassles of refunding people, but denying a refund is against any policy anywhere if it is at the fault of the restaurant. If you mess up and someone wants a penny refund, it is your job to do so. Employees scratch their heads and take selfies and then, handle your food without washing their hands. In a generation where phones are dirtier than toilets. With all of this Covid-19 stuff passing, I assumed, they would be taking proper precautions to ensure the publics safety. Last but not least, this Pete's is the worst with friendliness and customer service. I will be going to other locations...