Subway — Restaurant in Lubbock

Don't order online . The app will say they have it and in fact the store is out and they still charge you for the item and send the rest of ur order. They can't be bothered to call you and say hey where out of kids pizza or anything. So the drive shows up with part of our order and nothing for my kid to eat . So I had to order and pay for him something some where else . And this is the second time this had happened. And when u call to talk to the manager , of course he is never there . I am owed 2 pizzas now and can't get alohld of any one that can fix it so I guess I will have to file fraud with my bank as they charged for 2citems and didn't deliver ! Will never go back to this location and probably...

The lady took forever. 45 minutes to do two orders.

She did not listen to what I wanted. And got mad when i corrected what she was putting on my sandwich. When it came time to check out I said #12 but immediately said I'm sorry I meant #11 and she got mad and asked why I would tell her the wrong thing. Then she told me she couldn't fix it and made me pay almost $4 more for the #12 and wouldn't ring it up as the right number.

She put a cookie and my bag and said it would make up for the extra money. I did not want a cookie. But at this point I was frustrated and just said okay.

As I was leaving she said I should enjoy my complimentary cookie.

Complimentary?? Ma'am you just made me pay $4 for...

Purchased online order for 2 toasted footlongs. online has my personal phone number and when i pulled up to this subway a sign on the door said toaster is out so i walk in to see whats wrong and they made both of my sandwiches with out toasting and didnt call me. still charged me. left my sandwiches there. how am i supposed to toast it myself at home with all my veggies on it? she told me she tried to call me but my number was going straight to doordash. i ordered on the subway app no relations to...