Sole Syndicate Brewing (Formerly Iron Duke) — Restaurant in Ludlow

I won't be a returning customer. The waitress left us at our table for so long without ever coming back that we couldn't order our dinner. I was told earlier in the day over the phone that the food truck closes around 9:30. I called to confirm their food truck hours and 9:30 is what the lady on the phone told me. The waitress was straight up neglectful when we were seated. She not only took the menu away from the table when we were seated(which was just bizarre, who takes the menu away from the newly seated customers???) But then she never came back to take our order for food. I finally got up to find her to let her know I wanted to order food after a solid 25 minutes of waiting and she told me that I couldn't order food because the food truck closed at 9. My night was straight up ruined by this waitress. She seated us knowing full well we wanted to order food and said she'd come back to take our order. It was totally unprofessional of her to leave us there so long that the kitchen closed before we could have our order taken. Really disappointed in this place and will never recommend it to anyone or return to it. I highly recommend for folks to avoid this place. I think they must write fake good reviews for themselves or something because this place has pretty much the worst service of any dining establishment I've been to in all my time of living in western mass. And when I say bad service I mean shockingly bad service. Will never ever go here...

Got a gem with this find! We had a lacrosse event at UMass this weekend and I needed a place that could host 50-100 people plus cater food for everyone. Vicky was so helpful in making sure I had my reservations nailed down and enough food to feed everyone. Once there the atmosphere was perfect for parents who just spend a long day cheering on their girls and wanted to wind down with a couple beers. It was also exactly what the girls needed, tables for them to gather with friends, delicious comfort food, and even corn hole to kill time waiting for the “rents” to finish their beers. We will definitely be back! Thank you Nick for being an awesome host and making sure everything...

Service and beer are great. Unfortunately, my wife and I sat within the ability to see the kitchen. I understand kitchens are hot. However, watching a sweaty man pulling on his shirt and then using the same hand to flip a quesadilla shell is appalling. There are no gloves used by the kitchen staff. They cleaned pots and pans, dabbed sweat off their faces, left the kitchen to get new sauces and touched all the doors, railings and handles without washing their hands once. The trivia night is great. The staff and beer is great. Continue to be careful about...