KFC — Restaurant in Lynchburg

Love this KFC, go all the time. They remeber our order and the staff is always super friendly and professional. On two separate occasions they've had very difficult customers. one where the lady was screaming about the Peach cobbler not being fresh (after I'd just watched them replace it not more than 30 minutes prior) and the on duty supervisor offered to make her a new one or a refund but the lady just kept saying she was going to report them: the supervisor handled her as kindly as possible, and continued to be kind while the lady fumed at her table for another 20 minutes. The second a woman attempted to cut in front of my girlfriend and I while we were in the line by going to another register that was closed and then stepping in front of us; the supervisor kindly told her that if she had an order, shed have to move to the back of the line because we had been waiting. The girl refused to move, so the supervisor took our order and thr order of the two people behind us, before taking her order (where she would have been in line at the time). Very professional staff and a really good atmosphere. I especially love the...

I have ordered from here in the past and have been mostly satisfied with service and food quality. But the gurl Meagan was not honest about the food being fresh . The biscuits were so hard you could bounce them off the wall and not drop a crumb then the white chicken was so dry. I asked for fresh and they assured me it was. Anf it was not at all. Antoine was great about agreeing the food should be replaced my next visit. I kept my receipt and on my next visit 2 days later I stopped in and was greeted with an attitude from the female manager. I should have known better when it's a black man and a white woman together a black female manager with a little power trip was going to be ghetto. Well thank you Antoinefor your help but your female manager from Monday night, Jan 28th at 7pm was definitely not to par. The bad thing is she had no idea i work for the...

We are seniors that have been going to this KFC for years. We ordered a 2 and 3 piece meal and requested butter for the biscuits and BBQ sauce for the chicken. We were told that each packet would cost an additional 55 cents each! I responded that we have never paid for condiments. He (the manager) said we should have been charged and only orders with Tenders get condiments with their meal. Ridiculous!!! Chick Fila is right next door and never charges for condiments. He did give me a BBQ sauce grudgingly (but no butter). This must be part of their “sales prevention” program. We will think twice about eating at this KFC where our business is not valued. As a footnote: the music is cranked up way too loud making it hard to converse with the person across the...