Seven Hills Coins & Jewelry — Local services in Lynchburg

We went to this place several times in the past because of their good reviews, but for simple repairs and resizing, they seem to be incompetent. My wife wanted to resize my daughters silver bead bracelet. Being that she dabbles in jewelry-making herself, she had already removed one bead and provided them with a silver jump ring and simply asked them to attach and weld the jump ring shut. The guy ignored her request and the supplied silver jump ring and sold her a new jump ring which doesn't match and simply squeezed it shut instead of welding it as requested. As if that wasn't ridiculous enough, she went back a few months later and asked for two rings to be resized from a size 7 to a size 5. After getting them back and paying for them, she realized that one of the rings didn't quite feel right on her finger. Upon inspection, she noticed the ring was slightly smaller than her other size 5 rings. We took the ring back into the shop and asked them to check the size for us. The guy at the counter put it on the ring sizer wand, and it was obviously a size 4.75. The guy told us that it was a size 5 and that a size 5 was simply too small for her finger. When we protested and showed him that her other rings were both size 5s and pointed out that the ring was smaller than a 5, he then said, "Well you can't get it to a 5." What??? You were able to resize one ring to a 5, but you can't GET the other one to a 5? You got it to a 4.75 from a 7, but somehow can't get it to a 5? We were about to have them resize it to a 5.5 out of exasperation, but when I came to my senses I turned around and cancelled the resizing and took it to Finks. The associate at Finks confirmed to us that it was a 4.75, and it was absolutely ridiculous that any professional would say that you can't size it to a 5. Look, a bit of advice: if you make a mistake, own up to it. Otherwise you'll only be motivating people like me to share our...

UPDATE AFTER RESPONSE FROM BUISNESS: It's Fantastic that there was a response from the business because it just shows even more how dishonest they are. The quote was requested for scrap sterling silver (even though the item wasn't scrap) Due to the fact you obviously cannot quote any value above the melt value without seeing it. I specifically stated "assuming the Sterling is Scrap". You Quoted $14 Dollars an OZ When at the time of the call. The spot price for Sterling (not .999) was $29.85 per OZ. You offered 45% of Melt Value which is not just low but absolutely criminal for a supposedly "Reputable Business". With the same phone call to an actually reputable Dealer I was offered $24 per OZ over the phone and completed the transaction. As stated when requesting the quote it was over 2.5 KG of Silver. This means that an average person who knows no better would have received Almost $1000 less going to your shop. My review stands. Do Better

This place is absolutely horrible. If you are unknowledgeable about Numismatics, rare coins, or precious metals, DO NOT COME HERE TO SELL. They will thoroughly take advantage of your lack of knowledge. I am extremely knowledgeable and have been buying/selling/trading coins and precious metals for 20+ years. I played dumb and called to query about how much they would pay for a large lot of precious metals. The price they quoted wasn't just low it was absolutely laughable. I took it to another semi local dealer who paid double with the same call. Do yourself a favor if you're unknowledgable and do not sell here without doing research. Especially if you inherited a coin collection or precious metals. You will get taken advantage of. Read their other reviews. Good businesses do not get this many...

I came in on a Saturday to buy a bracelet for my child. The lady was very nice and friendly told me about her kids I told her about mine. Well turns out, she was friendly to just get the sale. I was told I would be called when my bracelet was finished being re-sized. I never got a call I went to the shop the following Tuesday, another lady went to get my bracelet and told me I owed 6.00 dollars for the resize after the other lady told me Saturday that it was included in the total price I paid Saturday. the lady that sold me the bracelet was there and acted as if she has never seen me in her life before. I asked to speak to a manager he was sitting there the whole time listening and didn't show any concern once she called his name he just strugged his shoulders never came to speak to me or said anything. The lady then said the owner isn't her until Thursday so you can come back and speak to him. I told them I would pay again but take my business else where in the future. I then got a call about 10 minutes after leaving the woman apologized because she calculated " in her head" and gave me the...