Dunkin' — Restaurant in Lynn

⭐️⭐️ 2/5 stars

This location is a paradox: convenient, efficient, and somehow still wildly unreliable. The drive-thru deserves credit—it moves with the grace of a well-rehearsed ritual, ushering cars through long lines with surprising speed. If you’re judging solely by logistics, you might think you’ve stumbled upon a fast-food utopia. But once you receive your order, the illusion shatters.

Let’s start with the food. It’s not just hit-or-miss—it’s a full-blown identity crisis. You order a breakfast sandwich and receive a charred mystery patty on a bun that looks like it’s been through a minor apocalypse. You ask for a simple snack wrap and end up with something that resembles a deconstructed burrito, minus half the ingredients. Items go missing. Substitutions appear without warning. It’s as if the kitchen is guided by a mischievous oracle who interprets your order as metaphor, not instruction.

The drinks are even more bewildering. A refresher should be light, fruity, and straightforward. Instead, you’re handed a murky potion with unidentifiable additives—extra syrups, strange milks, or flavor shots that were never requested. Iced coffee? Prepare for a surprise twist. Sometimes it’s bitter enough to summon ancestral memories; other times it tastes like someone dropped a vanilla candle into a puddle. Even when you order the most basic version, it arrives transformed—like the beverage went on a hero’s journey and came back changed.

What’s most frustrating is the consistency of the inconsistency. This isn’t a one-time fluke. It’s a pattern. Each visit feels like a roll of the dice, a test of your patience and your palate. You begin to wonder if the menu is merely symbolic—an aspirational list of what could be, rather than a promise of what will be.

Staff interactions are generally polite, and I don’t fault the frontline workers. They seem to be doing their best within a chaotic system. But the disconnect between what’s ordered and what’s received suggests deeper issues—training gaps, quality control lapses, or perhaps a rogue spirit haunting the espresso machine.

In short: if you’re in a rush and need something—anything—this place will deliver… something. But if you’re hoping for accuracy, edible food, or a drink that matches its name, you may want to seek sustenance elsewhere. This drive-thru is a portal, but not always to the reality...

I went in here today after ordering via the app at a different Dunkin donut location. While attempting to cancel my order on the phone with the place that I mistakenly ordered my coffee, the employees (all 5 or 6 of them) were yelling and screaming to one another jumping up and down with excitement. (the only reason I am giving this 2 stars and not 1 is because they were laughing and I am if nothing else, appreciative the energy was positive). After I voicing my apologies to the woman on my phone who could not hear me, of it being super loud (where I was), I was then told out of nowhere that “if (I) didn’t like it that I could get out and not come back!) Um, what??!! I mean, this was said indirectly to me and actually to the other employees about me but loud enough so I could hear crystal clear and when I looked up, the woman had a very disgusted (almost mean) look on her face staring right at me (this person was not working the register.) I am no Karen lol, but I’ve worked in Customer Service my whole life and while I don’t believe I am owed any special treatment as a paying customer I do believe at the very least I should be treated without disrespect first thing in the day. The comment wouldn’t have been taken so cruely either had it not been for the look I was given. Super unprofessional and classless. I just don’t see how people who do not hold an understanding for basic human decency would choose a job where they work with people.

My advice would be to lighten up a little bit and understand that most people coming in for a coffee are doing so to start their day and no one wants to start their day being treated rudely by an absolute stranger for...

Terrible, just terrible. If I could leave 0 stars, I would and I'm the type that tries to find the best in anything and give everyone the benefit of the doubt.. I try to avoid this dunks at all costs now.

The majority of their staff is careless and just plain rude, they could care less about the customer. I tried to buy a reusable coffee cup last week and ge the free coffee that has always come with the purchase of a cup, but nope, apparently they don't do that there. Then they charged me $.50 for a hot cup and when I said "never mind, I dont want it" I was told "too late, I already charged you."

I work overnights and they claim to be open 24 hours on here, but EVERY SINGLE TIME I have gone after 8 PM the espresso machine and every other machine is already off. So you can basically just get regular hot or iced coffee after the staff doesn't feel like serving anything else.. it shouldn't be this hard to get a macchiato at a dunkin donuts that claims to be 24 hours..

There's another dunks literally a stones throw from this one which is 1000x better, the staff is nicer and actually care about their jobs and making the customer happy.. I will always choose that one during regular business hours, especially after this week.. now if they could just be...