I would give them 0 stars if possible. I visited earlier today. The first salesperson sent me upstairs alone(!) to look around. She never joined me. Then I went downstairs to talk to the people about some of the items I had seen, and to ask about other selections. They threw a few catalogs at me, and pulled out a sample of some lights they were pushing. When I expressed disinterest the first salesperson asked if she could help with another customer "for a second". 20 minutes later another salesperson showed up. She took the numbers from some of the catalog items I had found, and said she would send me info by email. I went to the restroom, and she said she would be sending the email with quotes and websites "after lunch". It is now 6PM and...
Read moreI did not personally select this lighting company. The woman who purchased the lighting on my behalf did. One of the Chandeliers, was a custom piece that was measured incorrectly by the designer. Pat, the owner Lucia was extremely combative, and just plain rude from our first interaction on the phone. I understand when things are custom you cannot return. However, never once did I want my money back, I simply was asking for assistance in making this $10k custom chandelier work in a space that was measured incorrectly. Pat and Lucia Lighting offered none of that. It was an absolute nightmare to work with them and I wish the $40k I spent for 3 Chandeliers went to another business, one that understands the meaning of...
Read moreThe store is beautiful with a great selection. I spent a lot of money. Unfortunately there was a problem with one fixture and I tried to contact them several times to find a replacement part that I was willing to pay for. I came to the store and she was apologetic and very nice to my face and promised to take care of it. Then she blew me off and stopped responding. I am stuck with lighting that worked for less than six months and will be complicated to fix on my own. Really...
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