Dairy Queen — Restaurant in Mabank

Went through the drive through and it took me twice of saying hello for anyone to answer, then it was giggling and finally they responded but felt as if I was an inconvenience with each it item I requested. Then once I got to the window took them till my food was done to tell me my total and hand me my drink. And the girl at the window said we're so slow, here you go! as she swung my food to me and then shut the windows to go play with the others. I understand it I mostly highschoolers employed at this fast food chain but is there not an adult to supervise these kids or a manager to teach them customer service skills, and when/how it's ok to have fun at work and when the job should be taken seriously. Both my kids were employed by this dairy queen, and at that time (few years ago ) they had a manager (Doris i believe) and she kept them in line. Not sure if she no longer works there but someone needs to help the kids that are employed there now as they wont make it anywhere else with their lack of customer service. Slow or not I just got off work from an 11hr hour shift and not only did I feel like an inconvenience but they were to busy playing and giggling to even get my order right. I ordered a # 1 with cheese and received a cold burger with no cheese and looked as if it was just thrown together. Although my fries were fresh and hot and I did receive the extra gravy for the 6pc chicken basket I ordered. I'm not looking for free food or any money, I'm asking that yall help these kids you employ so that they might actually get somewhere in life. The rude, disrespectful behavior I received when trying to get some food so I could get home and go to bed was not...

I was poisoned at this Dairy Queen. 2 boys working the back put something in my food. Withing minutes I was vomiting and diarrhea. I was even foaming at the mouth had to go to hospital..... When I finally regained where I could call, I did and spoke with a Manager "Reb" I explained how the 2 boys were snickering and one came around and took photos of my food. When they saw that I could see them laughing and whispering one hid around the corner.THE OWNER RANDY AND HIS WIFE NEVER CONTACTED ME WITH AN APOLOGY OR TO SEE HOW I WAS!!! PRIOR to this date they change the TEA,,, AND I HAD Complained numerous time that something taste funny about it and that it causes me to get sick and headaches when I would only order TEA by itself. Which the day I was poisoned I did not order TEA I ORDERED FOOD TO GO AND I HAD AND SAT IN IN LOBBY TO EAT MY CHEESE BURGER, FRIES, GRAVY AND ICECREAM AND SODA, NONE OF WHICH I FINISHED BECAUSE OF ALMOST IMMEDIATELY FEELING VERY SICK!!! *YOU WOULD THINK MANAGER WOULD TELL OWNERS AND OWNERS WOULD CALL TO SEE IF THEY COULD HELP AND "FORE" THOSE 2 BOYS. BUT MY GUESS AFTER I DESCRIBED WHICH 2 IT WAS NOTHING WAS DONE. I HAVE NOT BEEN BACK TO THIS PLACE SINCE THIS HAPPENED. THEY HIRE CHILDREN AND EVIDENTLY...

I was very impressed with this old Dairy Queen. There were many young teens working and as expected a bit loud back behind the counter. However…the experience with my hubs and very elderly dad was wonderful. Also…many of the employees I noticed had physical challenges as I do myself. What a great place to offer those that young beautiful folks that might not be considered due to physical limitations (it slowed no one down). My order was brought out fast…we were double checked on and met with such kindness. That speaks above all else. It was clean with just a few empty tables needing attention but they were busy with customers. The guy at the register and I had quite the chuckle when he could barely hear me and I could barely here him lol. He had such a great disposition! Our food was delivered by a fine young fella with obvious physical challenges and he had a big smile on his face and moved at the speed of lightening. What a treasure! This Dairy Queen was a wonderful experience and I’ll return each time I go see my elderly father and take him for ice cream. We needed that joy after attending a funeral on Saturday. Thank you employees for making us smile after a sad day. We...