Starbucks — Restaurant in Madeira

Garbage customer service on Sunday, August 21 at 9AM. Mobile order for an drink and sandwich. When I arrive, I grab the drink at the mobile order station but no sandwich. That is fine. However, a lady sternly admonishes me in front of many other customers that their process is to not take the drink until the order is complete. First time I have heard that in the hundreds of mobile orders I have made at many Starbucks including this one. So I wait for my sandwich which is fine. They bring some sandwiches over to the station, dont say a word. I wait which is still fine as I am not in a rush. The same lady comes over after a few minutes and turns a sandwich over sitting at the station and again impolitely says to me “see this is why we have the process”. I say “ Thanks. Now I know the process”, take my sandwich and drink and leave. i will not be back to this location after coming here countless times over the past 5 years. While I am not particularly proud of removing the tip on the order after I left the store, I felt in this case, no tip...

The atmosphere is what I noticed first when I came in. The friendliness of the partners and the knowledge of the product is impeccable. Melissa, who I noticed was a Coffee Master, gave us very good suggestions to go with our iced clovers. This store seems like a well oiled machine. They are friendly, knowledgeable and I would come back any time.

Since being back to this no location, their staff has changed and to be honest the drinks we got that time around were not good. Their tea had this off taste to it and it tasted like they used tap water and not purified water. Their counters looked really dirty with milk containers everywhere and messy. We were...

I have been coming to this Starbucks for years. The staff have always been tremendously nice, welcoming and friendly and it pains me to write this post. However recently the quality of their service has been terrible. At least every other time my wife or I go in there we end up with either the wrong coffee or something that doesn’t even resemble a coffee product. Additionally it is almost always cold or luke warm at best; even when ordered extra hot. The newer staff seem to have no clue what they are doing nor even care about the product they are selling. It really is sad since this place is a staple of...