Jersey Mike's Subs — Restaurant in Madison

I’m usually very pleased with my experience at jersey mikes Madison, however today was different. I came here with my special needs students and we were treated so rudely. Upon arrival we were given dirty looks and asked if “we all needed to be here at once.” One woman making the sandwiches refused to take our students order and instead made us write down every order on paper, and then proceeded to get mad that she had to make all the sandwiches. If 13 customers walked in at once that were not special needs, I’m sure this interaction would have gone very differently. Whether it was implied or not, it felt very discriminatory and made us all very uncomfortable. There is a difference between being stressed and completely disrespectful. The only person that treated us with kindness was Amani the cashier. I wish I could rate the service lower than a one. We are not pleased, embarrassed, and will definitely not...

Just tried the new Jersey Mike's in Madison. We always get the No. 7, turkey with provolone, etc. While the quality of the meat and cheese was excellent we think Steve Scwharzman, CEO of Blackstone Group, the PE firm, who just bought the chain for $8 billion, was slicing the cheese. Either that or the new franchise owner is trying to impress the new owner by offering less. It was so thin you could hardly taste it.

This is what happens when a PE firm gets involved. They start cutting into things to lower costs and lowering the quality of the businesses they buy. Hope I'm wrong on this.

Also, Jersey Mike's offers one of the worst dining in experiences in the fast food industry. They're loud, and almost always cold, any time of the year....

Never tried Jersey Mikes until today. The only reason I even considered it was because I spoke to Griffin, a manager there, before coming in. I had a coupon that was one day expired and I asked if he'd honor it to let me try their product. He agreed so I came in. Griffin was courteous, professional, and welcoming over the phone. He gets an A+ for sales/customer service. Food was fresh. Other workers need more Jersey Mikes ops training (Like how to make a not-messy sandwich) but that will come in time...