Called in for a bacon, egg & cheese the other morning. For reasons unclear to me, they use bacon crumbles, not strips, and maybe 2 bites of the sandwich actually had bacon. Beyond disappointing. And unnecessary. This is not the first time this has happened. Also, every single time I go there the wait is more than 15 minutes. Today, I was the ONLY person waiting at 1:30pm. 4 workers behind the counter walking past me repeatedly without even making eye contact working on remote orders. Soon, there are 4 others standing around me waiting, all of us staring at the glass because none of us are being acknowledged. A female employee, exasperated, finally looks at the tall gentleman next to me and starts to take his order because she had no clue who was waiting the longest. I interrupted as politely as I could to make clear that I had been waiting far longer so I finally get to order my soup. SOUP! What's easier than that? I understand the importance of efficiency regarding phone orders. Business is business, but they should have at least ONE worker who makes in-person customers a priority. Some of us are on a time-limited break and don't want to spend the entire time waiting in line (and especially when there isn't one). I have walked out of there in the past after waiting too long to have a pizza slice handed to me. Unacceptable. And their employees are all RUDE.