Mazzio’s Pizza & Wings — Restaurant in Madison

We usually go to this location every other week rotating with another place after church on Sundays. The previous time we went, on October 20th they were apparently not prepared for lunch buffet time because there were periods of time where there were no pizzas out and customers were waiting. I witness several angry customers and some that even had to be refunded. That was ok for us, we brushed that one off.

We went today (November 3rd) and paid for everything. I went over to get drinks and there were no kids, no forks, and no knives. I have two young kids so kids are important and I have to cut the youngest child’s pizza up and I like to cut my salad up. I went to the guy up front who either hates his life or his job, or both to ask him if he had kids, a knife, and a fork. He used his intelligence to let me know they were beside the drink machine. I shot it down and told him they were out. He proceeded to give me one plastic fork. Another lady came up front so I asked her if she had any lids and a knife. She said she would get some. I waited there for a few minutes and never saw her again. I had to get back to my kids and get them situation. I then went back to the pizza window and yelled to them in the back to ask them if they had any knives. No one looked up and acknowledged but I did hear someone say they were washing some.

Another issue is that they rarely ever put the desert pizza out. We were there for about an hour and only saw one desert pizza come out which my wife and kids enjoy but it goes quick if you aren’t just standing up there.

Towards the end of our meal they finally brought sleeves of lids out which was about 40 minutes after I asked but never brought knives out, ever.

If this was my business I would replace staff and management with someone that is able to “manage” properly and be ready for lunch rush and also hire competent employees.

My family won’t be back to this place and I can’t recommend anyone to actually go. I don’t think there are any other pizza buffet locations nearby but I think we will be taking our business to Pizza Shack up the road and just wait...

7/9/2025 My daughter, grandson and I came in Mazzio's in Madison, MS and the young lady at the cash register was very nice and accommodating. The young man who came out, whom I assumed was the cook and just stared at us. I spoke and asked him how he was doing since he was staring. We got our plates and cups to dine in. There was a pile of trash that had been swept up sitting in the floor. No booths or tables were wiped off. I am always prepared so we wiped the tables and seats with sanitizer wipes. The salad was decent and also the cheese sticks. When the sweet cashier brought our pizza out and we begin to eat, I kept thinking that something was missing. I finally looked real carefully and saw that THERE WAS NO SAUCE on the pizza. It was just meat and cheese. I asked the young lady to come and look and she readily said she could take it back and make a new one herself. We overhead the "cook" asking about the pizza and she told him that it had no sauce. He seem to not care about what had happen. The sweet young lady brought our correct pizza out. The next thing we hear is this awful conversation that was not suitable for anyone in a restaurant to be listening (cursing and vulgar language). I could not take it anymore and we got up to leave. I can say that I will never visit this restaurant again. I feel that this needs to be addressed as soon as possible or this particular location will loose...

We ordered kids personal cheese pizza and a large thin pepperoni and cheese dippers . We also had 3 side salads from the salad bar which was not very clean appearing and made me nauseous. No other families were even in the store eating when we got there . Another family came about 30 minutes later but got their food about 30 minutes before us . We ordered at 6:45 pm and finally received that kids pizza at 8:35 pm which was shortly anfter getting the cheese dippers . After that they brought another families pizza to our table which wasn’t our order . Then finally after they got it straightened out and I told them it was unacceptable , they brought the pepperoni 🍕 but the employee seemed very dismissive about it and unapologetic saying oh yes that was a mix up but it’s been back there ready. ( it’s just wasn’t on our table ) We were very hungry by that time and they did not offer any compensation. We will not be back to that store and do not recommend anyone else to either . Should have ordered in I guess ……would have been faster and less expensive for what we got . Also noted Christmas music playing the entire visit but just serviced trick or...