Valentia Coffee — Restaurant in Madison

I recently placed a review of how dissatisfied I was that the café only uses disposable plates, cups, and mugs. I wrote the owner and we had a back-and-forth email discussion. He explained to me the business model, and how difficult it is these days to hire dishwashers and that the use of chemicals and dishwashing is incredibly energy consumptive too. So I have a better understanding now. And the owner is a really good guy. It’s a lovely café. Yes, I do wish they served on real plates and mugs/cups when you’re inside the café In terms of our planet and the experience, but I have a better understanding of why they don’t now. Please bring your reusable mug when you go! —- I’m happy it’s a local café and not a Starbucks! Please support local cafés. This is a nice one in a great...

It would’ve been nice if they’d explained to me that the Gibraltar was that much in size for a drink like the cup felt empty. So I said to the young lady with the gray sweater, glasses and no hairnet on could I swap it out for a different coffee same price so I went with the batch brew. Instead of her meeting my needs as I am the customer she caught an attitude and questioned whether the cashier explained to me how the Gibraltar works or not rolled her eyes and so the young man next to her took care of it for me no problem no attitude. As a citizen that was raised here in Madison 20 plus years I didn’t feel welcomed or that I belonged there the moment I walked in and this was my first visit/ experience. By the way...

This place is overhyped. Drinks and customer service were poor. Very disappointing.

The Iced Chai Latte was painstakingly sweet (cavity inducing sweet), and I did not get any extra sweeteners or syrups added. My friend got a Flat White and said it was practically air.

Regarding customer service, the cashier did not greet me at all even after I said hi to her first. It’s kind of funny because she greeted the Caucasian girl in front of me when she ordered and the other Caucasian customers in line that ordered after me?

It’s upsetting to see this as more and more of us are trying to support local businesses over big corporations, but unfortunately my friend and I will not be returning to this...