State Street Brats — Restaurant in Madison

One of the gentleman bar tenders was either having a bad day or he is a terrible server but regardless he was entirely unprofessional and continued to tell us that he poured us a jack and coke at 9$ A pop for three drinks for 27$ After we had a few sips we insisted it was strictly a coke with no alcohol..... but yet he still insisted on saying that, “He knew what he was doing.” After going upstairs and getting a jack and coke though, it was apparent that he did not know what he was doing after all..... We drank the drinks they had given us upstairs and brought the others the gentleman had poured us back downstairs and continued to say that they were not jack and cokes..... the gentleman then said that we asked for a captain and coke instead of a jack and coke..... after having another talk with the gentleman, he consistently blamed us for having ordered the wrong drink even though we had ordered THE same exact drink upstairs, and yet he continued to say that he couldn’t do anything for us since he charged the card for 9$ per drink...... even though they had the jack and coke on a special for 4$ for a single and 6$ for a double..... It was hands down the worst service I had ever had in my life and after that experience I will never be coming back to state st brats because of his unprofessionalism and for the fact that he was so disrespectful towards my friends and I. Your employee’s had better get a better understanding of customer satisfaction or otherwise you will fail in the new age industry. Either learn to train them better or never hire such terrible employees in the first place...... I have never left such a review in my life but after this experience, I will never recommend this place again. Technically I would give the review a 0 out of 5 with how bad the experience...

I ordered a Red Brat on the Toast platform on Easter Sunday, but when I arrived to pick it up, the restaurant was closed. A few days later, I noticed that the charge was still pending on my credit card, so I called the store to request a refund. However, I was told to contact Toast directly, which I found impossible to do since there was no phone number or email available on the platform. The next day, I checked my credit card statement, and the pending charge had disappeared.

A month later, when I checked my statement again, I noticed that the charge had gone through. I called the restaurant and spoke to the manager, who answered the phone aggressively and demanded to know which platform I had used to order. He then told me to contact my bank and file a claim, adding that it would only be processed if it was legitimate. When I asked why the restaurant couldn't just refund me directly as I had proof via an email confirmation of the date and time of the order, he flippantly told me to reply to the Toast email (which you can't because it's a no-reply email) or the email of the restaurant which he rambled off very quickly. When I asked him to repeat it more slowly, he became even more irritable.

Dealing with all of this hassle just to get $6.60 back for a hotdog I never received was incredibly frustrating. From the restaurant's allowing orders to be placed when they're closed, to the employees' lack of knowledge about the Toast platform's customer service options, to the manager's aggressive attitude, it's safe to say that I won't be returning to this...

State Street Brats definitely is a case of taking the good with the bad. At its best, it can be great; at its worst, it can be really bad.

First of all, one of my favorite lunches in Madison is grabbing a burger or a white brat with waffle fries. Their burgers are substantial and juicy. They and the white brats are served on fairly airy and light buns (which I prefer), and their condiment bar has just about any topping you can think of to adorn your sandwich.

A1? Barbecue sauce? Hot sauce? Every manner of spicy mustard? No problem! Load up and turn that burger into a beef salad!

On the drink side of things, go for the Rose Bowl, which is an amorphous cherry-berry flavored concoction that'll have you flat on your face after a few of them if you are not careful.

The only cons are that it can be murderously crowded before and after Badger games or during prime night life hours. The other is that fisticuffs sometimes break out. My sister was brutally assaulted in the women's bathroom here. Ultimately that is more of a City of Madison PD problem than a Brats problem, as the staff handled the incident better than the cops did.

Overall, I've had some great times here, including winning a Wisconsin shaped Point Beer raft in a raffle when partaking of cheap pitchers of beer on a Wednesday night. We blew it up while walking down the street to our next...