Sonic Drive-In — Restaurant in Malvern

I ordered the bacon, egg, & cheese toaster meal. The bread & bacon was burnt. The cheese was also missing from the sandwich. I pushed the button & informed them that the sandwich wasn’t edible. The employee stated that they would make me another one. The carhop brings me the 2nd toaster and the bread & bacon was burnt again! I pushed the button again & informed them that the 2nd toaster was also burnt and to refund me my money. I asked the carhop what’s going on in the kitchen? Is this some type of joke? The carhop stated “I don’t know.” I didn’t get her name, but the carhop was sincere & kept apologizing. I got my refund & left. I will no longer stop at the Sonic in Malvern.

*Edit: Update 5/21/2024 - I visited the Sonic Drive-In in Hot Springs after leaving Malvern and ordered the bacon, egg, & cheese toaster meal. My food was hot, fresh, & delicious! Nothing was burnt, & nothing had to be remade. The customer...

I don't even know where to start about this sonic location! It is the absolute worst Sonic I ave ever been to! The staff is extremely rude, not knowledgeable about the food items, and honestly can't even make drinks correctly! Something is always wrong with my order, not just me but every other person that has had an experience with this location has nothing positive today about it except that they just have to accept that this sonic isn't worth wasting Money on anymore. Do better! Get a management team who knows what they are doing and can train staff as well to learn how to work and give better service and correct orders to the customer who still trys to given this location second or third chances, bless...

For $5.16 you can purchase a large order of onion rings and only get half the order. Before this review, I called to confirm how many onion rings or how full the bag was supposed to be when making a large order. The answer was not a specific number, but the bag is to be “filled to the top”. You can see in the photos, that wasn’t the case. Sonic used to be amazing, but time and time again they continue to give you low quality/quantity food. With the nice facelift they just received, you think it would be better, but sadly it’s consistently getting worse. The 2 stars are for the 6 onion rings that were cooked...