Dunkin' — Restaurant in Manchester

I had a pleasant experience at this Dunkin’ Donuts on the evening of 8/20/25. However, the following morning, 8/21/25 around 5:30 a.m., my experience was very different. When I went downstairs to Dunkin’, there was only one older woman working. I patiently waited my turn as she prepared the coffee for the customer ahead of me. I was leaning against the counter, lost in thought due to the difficult circumstances that brought me to the hospital.

She looked at me and said, “I’ll be right with you.” I responded that I hadn’t said anything and was simply waiting. She then muttered something along the lines of, “when you’re just standing there watching me work.” I was caught off guard and apologized, explaining that I hadn’t realized I was staring, as I had just been zoning out. I literally left in tears.

I am here because my brother is on comfort care, and this is what I had to experience early in the morning. If you are working in a hospital setting, compassion and understanding toward those coming in—often during very difficult times—should...

If I could rate it a 0 I would. I agree with the last few reviews. I am blown away by the lady that was there this morning around 930am. On 8/2/25. I have been to a million DD's I have had a lot of not so great service. But this lady is a person who does not belong in this business especially in this location. This is a location were people who are either going through something stressful, life changing or even worse. The last we need is an ignorant cashier making us feel horrible for asking her to do the job she is being paid for. Do better Dunkin. I'll be stopping somewhere else before I get here. She needs to retire. I am sorry to anyone else who had to deal with her. I wish you all the best with whatever your...

I was extremely disappointed to see the new “manager” yelling at a veteran employee today infront of many customers for NO good reason. Granted, there is NEVER a reason to yell and slam your fist multiple times on the counter while yelling at an employee out in the open. If you have an issue with the way your employee is doing something, bring them out back and have a NICE conversation about how to do whatever it was the way you’d like. You ma’am are very rude and I never want to see employees that I respect greatly, that are always extremely kind to customers, and always working very hard get scolded in-front of customers. I’d rather bring my business elsewhere than watch you put such nice...