Wendy's — Restaurant in Manchester

I had the worst experience with this Wendy's on Spencer street, so much so that I have reported them to Corporate and will be submitting a further complaint to the BBB, Yelp, Consumer Affairs and everywhere else I can. Today 08/01/2017 at approximately 11:54am I went to Wendy's Store #00005270 to order a root beer float, a junior bacon cheeseburger with an extra patty and a strawberry lemonade. It took the host Carolyn over 10 minutes to figure out how to add an extra patty to my order. When I got to the window, I asked the host by the name of Ricklin to double check my order and he read back to me root beer float, strawberry lemonade and the junior bacon cheeseburger. I told him to make sure they put an extra patty and the host Carolyn was still trying to figure out to put it on my order. I then told Ricklin to make sure that there is ROOT BEER and NOT COKE, because sometimes they mess up and give me a coke float, instead of a root beer float. He confirmed with that it was a Root beer float, when I get to the window.....Carolyn hands me a medium coke! I told her this isn't what I ordered, and she was extremely rude and nasty! Snatched back the receipt and coke and got the manager! The manager spent an additional 10 minutes figuring out what happened with the order and i heard them yelling in the background that they were confused! After waiting now 20 minutes for my small order, the manager comes back and says "oh, we don't sell that no more, so you good?" Those were the BRANCH MANAGERS EXACT WORDS..."So, you good". ! I said, no we're not good I still don't have my drink. After my drink was brought to the back and passed around my multiple workers, I had no idea what happened to it, Carolyn comes back to the window and says " you can have your coke back". The manager didn't apologize, none of the staff apologized and after I had already spent the time speaking to Ricklin about making sure my order was right, this was just completely disheartening. They have zero sense of customer service, and now I will have to be traveling at least 30 minutes out of my way to Glastonbury, Ct just to get QUALITY customer service....and that's IF I ever order from Wendy's again. This was a terrible experience, and it's not the first time! The food is always cold, and the workers are very rude and nasty! I'd like an explanation as to why the manager nor the workers Carolyn, or Ricklin told me the root beer float was discontinued from this location, why they made me wait so long for my order, and why they were so rude and acted as though it...

I went through the drive-through and wanted to use the offer that I had on my app, when I stated to the employee I wanted to use the offer he took a big sigh and then proceeded to scan it and told me that it didn’t work. While the offer was clearly in my app, I showed it to the employee. He stated to me in these exact words

“ if you really want it, I can go get my manager, but it’s gonna take a minute”

When I told the employee I wanted to use the offer because it was in my app for me to use where he then rolled his eyes and called the manager, and the manager had an attitude with providing that extra step in service to try to figure out why their scanner wasn’t working. This was a horrible experience. I myself worked at the same Wendy’s, this was my first job. We were never allowed to give that type of response or attitude towards the customer and management then was actually helpful. I tried to give the employee some pointers/ constructive feedback about how he should have handled the situation and what he could have done better with talking with me and he shrugged and said

“I tried my best, I think I’m doing a pretty damn good job here so I don’t know what your talking about”

Crazy for me to rant but I hope they look at these reviews and do better with their employees training and honestly do better...

Had a good experience the food is actually very good the baconator is a plus with the baconator fries the meat you can tell is actually what real meat no fillers thick and juicy just the way it should be not small and flat I got the pretzel baconator fairly decent prices the only thing I don't like is that all the new chains are using the kiosk which I'd rather deal with a person when I'm dealing with my food and ordering it could have been a little cleaner that there were behind the counter there was food on the floor with just to be expected but there should be someone there to do the cleanup at least take a break to sweep up aesthetically it was very cool to keep the air conditioner on not sure if it's because they only have one AC control for the kitchen and controls where the seating area is but for some reason exceeding area is extremely cold ❄️ could just be a way to get people to come eat and to leave but aesthetically it is a very nice place and I would recommend eating there if you are looking for a place to go like I said the customer service the people that work there are great 👍🏾it's just fast food chains need to have a little bit of a tweet when it comes down to cleanliness and the climates in the eating area but I would definitely go there for...