Baskin-Robbins — Restaurant in Mandeville

Ice cream was good, and servers were great to work with. However, the manager stormed in from the back, apparently never looking up to see that they had guests, and barked at the servers over a mop. I am saying "barked" as an UNDERSTATEMENT. She was extremely rude, ugly, and condescending to her employees. You could see her face change when I looked at her. Then she tried to change her attitude (which barely worked). My 6-year-old daughter was with me. How embarrassing and degrading. I was an employee for Baskin Robbins in my teenage years, and fortunately, was never treated like that. The servers handled it well and respectfully. I will not be returning to support such ugliness. Employees are humans and should be...

Drove all the way to this shop from Folsom (online hours said open until 10) and get to the door at 8:02 and the workers locked the door because the manager told them to close early because of low sales. Minutes later, several more people walk up and are all turned away. Two customers are still inside and thus they cannot close until those customers leave. And instead of serving five other customers, increasing sales, they chose to stand behind the counter and not do anything. My 4 year old was obviously extremely disappointed. No wonder sales are low. ...

Visited the store 5/21 to use a local flavor certificate that was purchased. The one high school guy was the only employee in the store could not help with the certificate and called the manager/owner who wasn’t there. She was of no help or provided any assistance to redeem the certificate that she advertised and sold on local flavor to increase her sales. We bought two certificates actually and were finally able to get to the store to use one. Very disappointed with the level of customer service and we left empty handed. Not a way to...