Beef-A-Roo — Restaurant in Manhattan

I was really hoping I could write a good review about this place but after going here after so many months of the opening being pushed back, I was very disappointed.

To start, they were cash only. I am not counting this against them at all but I will say that this isn't the first time that this has happened since they opened. Not sure if they have a unreliable card processing service or what the situation there is.

The service (or lack there of). The man that took my order at the counter was about the highlight of our visit. He was very friendly and welcoming which unfortunately can't be said about the rest of the staff here. While we were eating, he was out cleaning up the lobby (more on this later) and he made sure to welcome each guest that came in and tell each guest that was leaving thank you and to have a great evening. If this guy isn't a manager, make him one. I'm not a germaphobe by any means but many of the staff didn't wear gloves when handling and preparing food so that's not ideal.

The food. I didn't have high expectations walking in, as I had assumed it would just be another fast food burger. But man, was I severely underwhelmed. This might be the most bland and underwhelming burger I've ever had. I am not exaggerating when I say this, but the burger tasted like nothing. Not like salt, pepper, char. Literally nothing. McDonald's burgers have more flavor than the burger I had. And it wasn't only me, all the people I went with had the same thoughts. The quality of the meat was subpar for the price paid. On top of the flavorless burger, the food here is expensive for a fast food restaurant. We paid $25 for two normal sized meals, no extra items or add-ons. As far as the burgers go, I'm not sure if it was an off day, new guy on the grill or if it's just normal. The fries were overcooked so they were just crunchy and had barely any potato on the inside. While mine were overcooked, one of the other people I went with received undercooked fries. Not sure how this is possible since most modern fryers have preset timers to prevent this from happening. With it being a brand new restaurant, they have to have this.

The atmosphere of the restaurant is just weird. There are no pictures on the walls, no background music, no Beef-A-Roo branding. It's awkwardly quiet in there and the only thing on the walls are a few small K-State flags. The menu boards are very jam packed with items and make it hard to read unless you're all the way up against the counter. The floors were very sticky and at least half of the tables were dirty. They had plenty of staff to handle the 4 other people in there so there is no reason someone couldn't clean the tables. Towards the end of our visit, one of the employees was just laying his head on the counter where the food is served at. In no situation is that okay, or sanitary.

Overall, I'm sad to say that this visit was very underwhelming and will likely prevent me from ever going here again. For their sake, I hope all of these things improve and they go on to be successful. But if things continue the way they are now, this location will be out of business by the end...

I have had beef-a-roo twice now. The first time I had a basic burger and fry meal to try to judge based on basics. They forgot my cheese, but my roomate ordered no cheese and his burger came out no cheese. Given how new the establishment is I didn't blame them for the mistake. I thought the burger was great even without the cheese, and the fries were very enjoyable. Their soda machine is working fantastically and gave me a delicious portion of diet pepsi. I mention the soda because it is surprisingly not a guarantee to get a good soda at a fast establishment in this town.

Today I ordered a double cheeseburger, no pickle, no lettuce, with cheese fries and a chocolate shake. I felt to write a good review I needed more taste. The shake which came first was thick, but delicious, and by the time i got to eating my food thin enough to drink. The cheesy fries were great, but honestly personally I think I prefer the standalone fries. This is not a knock, just a note of preference. The burger was very good. it felt and tasted like a middle american homey burger. I like to drown my burgers in ketchup but in the name of research I forwent my usual tomato vinegar drowning. I thought there was a consumer adequate amount of ketchup and was very pleased with the topping ratio to burger. I noted the onion amount scaled with the double (coming with more than the single) which I greatly appreciated. If this burger excels above all for one thing it is fantastic onions at the exact right ratio. I don't know where they got these onions but they synergize with the patty so incredibly well, better than any other fast burger I've had.

I really like the food, and if you order a pretty standard meal it's basically the same price as a McDonalds meal, and with that in mind it is leagues above the price point competition. Overall I'm just really excited there's a good burger joint close to my apartment now. The only problems are whatever food shortage they are experiencing is limiting the menu, and they have a very unfinished interior. I recommend ordering to go or through the drive through.

Definitely...

I should have known better when I pulled up and noticed the microphone/speaker was something from a 1950's drive in balanced on an old dining room table base weighted down by a concrete block. I should have really known better when I finally got up to the window to pay (about 20 minutes later) and noticed the previously mentioned speaker had a wire running right out of the drive thru window and along the ground.

It is pretty clear that the management and owners aren't taking this location very seriously. I wish I would have read the reviews first. There are several of them that clearly show that.

The staff seemed very confused and unorganized. The gentlemen taking my order was on the struggle bus trying to enter a couple burgers, fries, potato and two ice teas. When I got where I could see, it was clear the staff was having more fun goofing around than getting the customers taken care of. If one of them was a manager, it wasn't easy to tell that. There was zero sense of urgency to get orders filled. I don't think they were even aware that I sat in line for 20 minutes.

Side note, nothing says this restaurant is dirty more than an employee with about 6 inches of bright green underwear showing above their old gym sweatpants.

Still I decided to venture on. The young man handed me drinks and food and we settled up. When I got back and opened the bag I discovered side of fries was missing. The loaded baked potato didn't have all the toppings. There wasn't any utensils to eat the baked potato, no napkins. However I did get three straws for my two drinks :) and then to top it off both of the ice teas I ordered were actually sweet tea, which is disgusting in my book.

For what is worth, the food that was in the bag wasn't bad. I don't know that I would call it great, but it wasn't bad.

Hopefully the management and owners get their...