Cold Stone Creamery — Restaurant in Mankato

If I could give negative star this will be it. I ordered 2 birthday cakes 2 weeks in row. First one name on the birthday was wrong and writing was horrible. They try to fix it but it still looked it so bad. I told them they need to fix it but she tried to give me cake from the freezer that is an already ready to go.I specifically ordered custom cake and she doesn’t even acknowledge that. After how many times I told her she finally goes oh. Finally, she agreed to fix the writing. I went in to go get the 2nd cake the employee has earphones on and I said I’m here pick up a birthday cake she goes what because she still has her earphones on. On the 2nd cake I ordered it supposed to be 14inch and they made 6 inch. Decoration they did was no way near what I wanted. Writing on the 2nd cake is not greatest either. The manager couldn’t even say sorry and she was the one who took the order for the 2nd cake. I do not think Cold Stone employees and manager do not care about customer’s satisfaction at all. I feel like they need the change all the employees...

around 8pm on monday, april 22nd, 2024, a girl that was working behind the counter had a snappy attitude while having a long line where everyone could see and hear her. customers were nice and confused, and when one of them said waffle cone when she asked what kind of cone, she openly rolled her eyes and said "girl no like i got this this and this, pick and choose". the girl apologized and chose plain and as the employee prepared her icecream she was laughing outloud telling her other coworker of how tired she is of customers not knowing how to order. i say this is very disrespectful considering the customer was sweet with her words. everyone in line witnessed it, and im not sure how she's not embarrassed having such a bratty attitude at her big age. a shame, ruined a good experience with...

LIFE SAVER

Okay so such a long story but I’ve literally gotten the same thing at coldstone since the beginning of time and then all of a sudden I discovered a new ice cream flavor and mix in that turned my entire world upside down and right side up again. I went to order it on doordash tonight but the option wasn’t coming up. Close to tears, I called coldstone and asked if the flavor was out of season or something ridonkulous and the BEAUTIFUL AMAZING WONDERFUL GIRL THAT ANSWERED THE PHONE told me to put in the order with vanilla ice cream and the name the doordash would be under and that she’d make my order with the correct flavor I was CRAVING. Saint. Angel. Customer service 10/10. New best friend. Never...