Papa Johns Pizza — Restaurant in Manor Township

I so wish I could give this location a -100 score. Every time we have attempted to order from the Papa John's App, we are told this location has over a two hour delivery time and have no choice to change the location. The other day we decided to go ahead and wait the two hours because we were not hungry at the time we ordered. Almost two hours later, there were NO updates on the app (such as it was being prepared, put in the oven, etc). I must have tried to call the store over 20 times. I was either immediately put on hold without being greeted, greeted and put on hold without the chance to speak, or just plain hung up on. Three hours later, I was so furious we began to DRIVE to the store just to cancel our order, and as soon as we were on the way the app updated to tell us the driver was on his way. About 5 minutes away from the store an employee (who sounded baked out of her mind and whom I could hardly understand) answered and tried to put me on hold, however I quickly interjected and told her I wanted to cancel my order. She asked ME....THE CUSTOMER, to tell the delivery driver when he got to our house that we did not want the order. I told her we had already left the house to order other food, and her response was "well that's even better." I don't know who is running this store, but I am absolutely shocked this place is still in business. Papa John's headquarters could really benefit from paying a visit to this location, and possibly bulldozing the...

Ordered a pizza and after 1.5 hours tried to call the restaurant to see what was going on. No answer, even after pressing 5 to speak to the manager. Waited another hour and according to the website the pizza was delivered. Driver it to them store at 10:30pm 3 hours after ordering. They were closed.

Tried to call again the next morning and had the same issue with the phone. Pressed 5 to speak to the manager it rang for a long time and then went dead.

Drove out to the store and asked for a full refund. They refunded my money, but I'm never going there again. It's the pizza my kids prefer, but frankly I don't care. There are so many local places to choose from and the pizza is better.

I've spent a lot at Papa John's, but they will never get another...

Best pizza ever! Great wings, good subs, great dessert! This was two yrs ago review

Update: 2021 It's haphazard on getting the order correctly. I order online and I have had things delivered that were not ordered or missing items. Also various times the consistency is variable. In the papdinos, the ingredients are missing or the ordered sauce is wrong. Pizzas are not made consistently either. The wings are hit or miss with the sauce. Sad to see this branch having difficulty with the service. Tonight 3/14/21, the online ordering was down and phone number calls were not being answered. I tried for two hours then gave up. You lost a large...