Dunkin' — Restaurant in Mansfield

Was good in the past but gone downhill completely. Its often very busy and lately they have been running out of most donuts. I ordered online and when I got there, they had nothing I wanted from the donuts left. And the staff person would not substitute it for a lemon cake. One particular staffer is very uncaring in preparing orders and is not friendly to customers. She was making drinks for customers who ordered after me and ignoring my order until I came up to the counter even though I ordered ahead. Once she did make it, she handed it to me without saying a word. You know, your coffee is not all that cheap these days and I can make mine at home so I have definitely reduced my visits, at least to this location. If you're going to have a nasty attitude like that, you don't...

I have been going to this particular Dunkins for 11 years now and the same wonderful, nicest, most loving and caring ladies have been there every morning and noon to graciously take my order. These girls have become members of my family. They genuinely care about my husband and I when we don't show up, they've sent cards when we've been ill, etc. They always make my day, everyday and it's always such a pleasure to see them every day. I enjoy their company and kindness more than the coffee. I hope the owner realizes that it's his employees that keep people coming back everyday to his location. He should give them all a huge raise because I'm sure he doesn't pay them enough! We love you all and thank you for all you do. You are all SUPERSTARS!!! ...

I go to this Dunkin’ everyday. The reason for the 2 star rating is due to the online ordering and the level of service and attention they pay to the online ordering. Whenever I order online they almost always either mess up my coffee or they give me the wrong food or even give me less than what I paid for. For a long while they always messed up my coffee even when ordering in person and they only started paying attention and doing it right when I started complaining and making them remake it. At first I was like oh no big deal it was busy or it was someone new but now it’s seemingly just a lack of care on their behalf. I highly suggest making sure you order in person and not online. If you order online I suggest double checking your...