El Primo's Mexican Grill & Cantina — Restaurant in Mansfield

El Primo's Mexican Grill is located off Matlock Road in Heritage Plaza, serving classic Mexican meals and margaritas in a beautiful modern setting.

We came by to dine in on a weekday afternoon, and we're seated right away from the lovely hostess. Inside is very spacious with plenty of chairs and tables in a dimmed environment with blue LED lights surrounding this fine establishment. There is a bar inside with multiple TVs throughout the restaurant, playing local sports and news. There is also a patio dining area with garage style doors that open during the cooler months in Texas. Our waiter handed us the menus and gave us ample time to browse through the drink and food menus before he came back to take our order. For the drinks, we went ahead and placed an order for the berry margaritas and blue margaritas. We went ahead and ordered the fish tacos and had them grilled. For the kids, we ordered the queso macaroni penny pasta, which came with potato wedges and a small serving on banana pudding. Last but not least, for the main entrees, we went with the prime steak beef fajitas for 2. Chips and salsa were also served to us as a complimentary dish, and the salsa was indeed very herbal and tasty!

Our food came out within 15 minutes, looking stunning as ever, and I was ready to dig in. The fish tacos came with 2 tacos in a flour tortilla and Spanish rice with black beans. They tasted fantastic as the fish was well seasoned and grilled. They were garnished with a cabbage slaw and a special sauce. The steak fajitas were looking exquisite and smelt phenomenal! They came perfectly cut into strips with 2 pieces of corn on the cob and a redskin potato. They were garnished with green vibrant chopped cilantro laying beneath a bed of thinly sliced caramelized onions and red and green bell peppers soaking in the beef drippings making it flavorful than ever! Along with the beef fajitas came sides of freshly made guacamole and Pico along with cheddar and mozzarella cheese and sour cream. Beneath the sizzling dish of fajitas were soft and warm flour tortillas waiting for you to stuff and dress them properly so you can eventually devour them.

The customer service provided was second to none, and our waiter provided top-notch service to us and was eager to serve us in every way he possibly could. They have happy hour specials on select drinks and food throughout the week, and the margaritas are as good than ever. They definitely didn't skimp out on the tequila, and the drinks came packing with a flavorful punch!

I'm looking forward to coming back and trying something different from the menu and maybe catching one of their happy hour...

We we’re VERY disappointed in Scott!

My family and I have been wanting to try Primos for a long time and we wanted it to be for something special so, we decided to try them out on my husband’s birthday. We went on a Wednesday evening and were seated immediately. We ordered a sampler appetizer that wasn’t anywhere near worth paying $40 for. My son found a piece of hair in his cheeseburger(that didn’t come with cheese) halfway through eating it. As a result, he didn’t finish his dinner. My enchiladas were so hard, I couldn’t cut through them with my fork. After much frustration, I gave up. My husband asked for the steak. The server recommended the Carne Asada. He was not happy when it arrived chopped up like a stew and we later learned that my daughter’s pasta didn’t come with cheese either. They later bought us cheese sauce but it took so long that she no longer wanted to eat it. I also ordered a blue margarita that tasted like salt water. It was so salty that I couldn’t drink it. When the bill came, we asked the server to remove the drink and my daughter’s meal since they were the two things that were hardly touched. We told him the reason why and he said he couldn’t take anything off but he’d let his manager know. After some time, Scott arrived at our table asking what was wrong. I told him about the drink and the kids meal and he just kept stating that a margarita will have some “tang “ to it but he didn’t understand what the problem was with my daughter’s meal. After about 5 minutes of us having this discussion, I decided to inform him of how disappointed we were with EVERYTHING but we would just be happy to have those 2 items removed from the bill. He continued to state how he “didn’t understand” repeatedly, NEVER took accountability, NEVER stated he was sorry about our experience and hopes that we’ll give them another try. And REFUSED to remove the two items. We will NOT be returning to this place! Scott, you need to take hospitality classes or find someone else to replace you because had you handled that situation differently, you could have had returning customers but no, you ruined it because you were too proud to simply...

El Shito

Let me tell ye a tale about a time when me father gave a 23 cent tip on a meal for six. 'Twas somewheres around 2004 and I was a youngin' who could not understand how he could give so low a fare for a public service. Then again, we family did wait near 2 ½ hours for cold meat and watered down cokes. He was not happy and part of me knew why, part of me did not quite grasp.

Then, with me own family with youngins of me own, I think I may see why he did give that 23 cent tip all them years ago. This here restaurant is a beautiful place with - albeit a confused identity - a relaxing atmosphere that sets the scene for an enjoying evening. But after finding our way to a table on the sunbathed upstairs patio, the hopelessness that plagued me father all them years ago began to be realized. Half of an hour to be acknowledged, a whole hour to receive measly chips and salsa without water to abate the spiciness. Alas, me wife's spiciness began to grow.

As they would eventually inform us, the server had somewhere else to be, a reassignment occurred, and we waited yet more. Solidified cheese that was once melted arrived with the remnants of broken chips, a meal not ours came and left under confusion, and then two thirds of the meal arrived in a lukewarm state. Low [sic] and behold, it was me wife's plate that was missing in the abyss of the night. Someone else's plate was brought for her, but, you know, it was not what she asked for, so, away it went.

Somehow, someway, her food found its way to us, only to be quickly scraped into a box meant for home. Me children were near asleep, me wife's eyes were near a full turn in her head, and the bill included meals we never ordered.

As unfortunate fate would have it, we were not alone in the dismay of the upstairs forlorn. The replacement who stuck with us through the dismay was a dear and deserved to be supported by a better crew. But it takes a team to screw up this royally, and me finally understood the 23 cent tip all them years ago. Do better,...