Wendy's — Restaurant in Mansfield

Put in for a mobile order sitting in the parking lot on a pretty slow Friday night on 12/13/24. We waited a little bit before pulling to the speaker to ensure the staff had ample time to get the order made and together. Upon pulling out of the parking lot, I checked that all items were in the bags to ensure we didn't have to turn around like usual because they forget things and give the wrong items often.

[Last time we went there we had ordered a "boo book" for our kid and never received it among other things. So we were already bummed out that our kid misses out on the free Jr Frosties from before.]

This time- we realized after we were already halfway to our destination that the Large Coke we ordered tasted completely gross. We turned around and I attempted to go inside the establishment as to avoid bothering employees over the simple drink fix. Seeing as it was just after 10pm, the door to the inside was now locked and I didn't see any signage on the door about when the inside closes (just holiday hours).

So to the drive-thru again we went. We told them what happened and asked for a different drink instead. Employee wasn't helpful in saying "we don't have that".

Asked for the other version of that drink (Dave's craft cherry cream cola) "we don't have those" was the response then "what kind do you want?" We said we thought it was the syrup in the coke machine so she said "oh you want Coke zero?"

We said "no but can you replace the syrup to the Coke machine for us so we can just get what we ordered?" She was unhelpful and said "we don't have Coke" I said "we were given a Coke with our mobile order?" And she said "what kind do you want?" About the soda again rudely without offering us other options... finally I said "I don't know pick one..." to my bf and he asked for Orange Fanta and she finally said "ok pull up to the window"

Beyond all that, we realized at our destination that we didn't get the sweet and sour sauce for our 6 piece nugs and they didn't bother to give us silverware for the chili fries.

This location is full of incompetent, rude employees with no customer service skills and they always find a way to make the experience frustrating and inconvenient for the paying customers. We're the ones who are inconvenienced with our time and money and patience, not the employees who barely care to do their jobs well and willingly pass off gross sodas to mobile order customers and make it such an exhausting ordeal just to have a soda with our meals.

As long as this review was- it wasn't the first time. It happens every time to the point where we will not be returning to this location ever again. This Wendy's deserves every bad review it gets until SOMEONE actually cares to change something. It's been a well known issue at this place for YEARS and many would-be local customers have noticed it and...

Spectacularly awful service. I pulled up to the drive-through at about 12:10 AM. Granted it's late, but it is open til 1. There is a car at the box, but he's not talking, just sitting there. I figured they were busy with the order ahead of his. After about 5 minutes I pulled up next to the guy and asked if they've said anything to him yet, he very frustratedly said no. So I drove around to the window to attempt to get someone's attention to let them know there were customers waiting. At first I didn't see anyone. Then one employee came around with a trash barrel. She walked right by the window without noticing, or acknowledging, me. I gave a couple little honks, but got no response. She came back in to view, doing an awkward little dance, again not acknowledging my existence. I got out of my truck, and knocked on the window. I was naive and thought maybe she's just really concentrating and genuinely doesn't see me. Finally she made eye contact, but just long enough to shake her head "no" and go back to what she was doing. No "sorry we're closing early", no nothing. The lights were all on, nothing to signify they weren't taking orders. So I drove back around to the drive-through to make sure the guy who was behind me knew what was going on and didn't waste any more of his time waiting. As I drove around, I saw another employee sitting at a table by the front window eating, and yet another standing in the kitchen. Three employees, 45 minutes efore closing, and the most I could get was a silent head shake. Needless to say I won't ever waste my time hoping that the employees at that location decide to do their job that day, and I suggest nobody else...

Had to expense a meal so went there for dinner. I waited in line for 45 minutes with 3 cars ahead of me. It’s fine I’m patient and hungry. I get to order after waiting at the speaker for 10 minutes. Finally go up to the window and the woman working kept the window closed on me for 10 minutes while I watched my food sit and her struggle with a self pouring drink machine. Finally it was time to get my food. She hands me my card back and closes the window. I then ask for a receipt. Her face turned red as of I told her to something insane. I wait 15 more minutes and she comes back to tell me to kick rocks. I explain how my work is paying and I can’t take the food with it a receipt. She goes away another ten minutes and tells me nah I can’t give it a receipt. Finally I say listen I can’t take this food if I can’t get a receipt and ask for a manager (all politely) the manager comes over and says what do you want from us our thing is broken. I explain expensing my meal and how I need proof of an itemized receipt. He asks what I want from him. I said listen I’ve been in this drive through almost two hours. I just want my refund. He mutters “asshole” under his breath then proceeds to ask for the card I used. He then proceeds to PRETEND to process my refund and tells me to have a nice day. I had to process a dispute with my card. Worst drive through I’ve ever been. Manager clearly...