Stop & Shop — Local services in Mansfield

While I do feel they’ve gotten better over the past year with prices and item availability, I have to say I’m not a fan of buying spoiled meat. I know it can happen from time to time, but I’ve bought bad meat from this store more times than I believe should happen. Beef, pork, chicken and even fish. I’ve had to watch the dates and pass on anything very close to the sell by date because it’s usually not good when I get home. I also try not to shop on the weekends as it seems that weekends and Sundays the meat is worse. End dates and a lot marked down as managers specials. I don’t mind that, but not full priced spoiled meat.

I’ve got meat now that’s bad. Nothing worse than buying meat to make for dinner, ruin the evenings dinner plans and have no backup or time to make something else. I honestly don’t want to go through the hassle of going back to return it. That’s tonight.

My first issue was having a bad Turkey on Thanksgiving that you bought the day before the holiday and having no back up. At least tonight I can order pizza for my kiddos. Wasn’t the case on the holiday. They refunded me for the bird that time, but it didn’t really help me on the day i needed the bird.

I hope they improve the meat department because I like most of the workers and think that they’ve been making some great improvements over the past year. The store is usually clean and appealing. Fresh baked goods in the bakery. A pretty good variety in organic and ethnic foods which is not always the case elsewhere. I don’t like to leave negative reviews. I rarely leave one, but numerous experiences with bad meat there has me not wanting to buy any meat from this store at all.

1 star for the meat itself. While the meat and butcher folks are usually very nice, I’d say that is moot if they are putting out bad meat.

3 stars for how they handle returns of said meat.

4 stars for the majority of the employees. Usually very nice and pleasant. You’ll always encounter one that’s not.

4.5 stars for the store itself and the products, produce and availability of many items I can’t...

I recently went grocery shopping with my 2 sons with autism ages 4&5 both non verbal ..,Grocery shopping is part of our weekly routine my 5 year old loves putting the food up at the register….but for some reason every time I would try to get in line at the register my son kept making loud sounds (he is nonverbal) trying to tell me something but the words don’t come out and sound like maybe crying or yelling which obviously started to draw a little attention but when he I noticed it would frustrate him I would walk away…I tried getting in line maybe 5 times…as soon as I walked away from the register he was instantly quite…so I called my oldest daughter to come pick him up so I could cash out…While all this is going on I can see the workers making faces and talking thinking my son is having a tantrum…we live just 2 mins away so his sister picked him up and I went back to the line with my 4 year old proceeded to put all the food up waiting to cash out and then here comes the cashier Kathy who instantly announces “They had to carry him out and” but while speaking realizes I was the mother standing in line waiting for her to stop watching out the window and come back to her register and do her actual job! I immediately said that is my son and he has autism she reply’s with I know that’s sad.. No it’s not sad at all… whats sad is that your a grown woman leaving your register to go watch a 5yearold dealing with a sensory overload or fustration from not being able to verbally communicate or really communicate at all and then to top it off she was coming back to talk about a disabled little boy to her co workers and the next customer in line but it just happen to be me! No employee should be talking about customers nevermind a child especially in front of other customers! This was the most unprofessional atmosphere I have ever encountered in a workplace! And I usually always go to Shaws as their workers are so friendly and they are equal opportunity employed and always willing to help and not judge! I will never go back to this...

What happened to courtesy, customer service and acknowledging your customers. Was overcharged for organic strawberries (sale sign says $4.99 thru 8/5, receipt showed $6.99) Young man at service desk was not aware of price accuracy policy whereby you “get grocery items for free (if under $10) if you are overcharged at register”. I would say 4 out of 5 times I find an error on my receipt. After waiting for the store manager, I told the young man I was in a rush. He then paged a female supervisor. Immediately, both of them walk out of back office. The store manager didn’t even acknowledge me, I explained the situation, he grabbed the strawberries out of my hand after asking what size I bought, walked over to verify the price (even though I had gone back and taken a picture). He seemed annoyed, started filling out paperwork for the refund (this is the 1st time this has happened). I asked him if the store policy was still the same as the young man didn’t seem to be aware of it. He rudely answered me and gave me my $7 back without apologizing, or even looking at me. This store has gone down hill gradually over the years (I have been shopping here for 25 years) but even more so since Covid. First time writing a negative review about stop and shop but...