Dairy Queen Store - Treat Only — Restaurant in Manteno

My fiancé and i went through the drive through this evening around 9pm. We ordered two Sundays and we asked if they could make one with two toppings, we’d never had it so we were asking. The order taker was very rushed and rudely said she could and did we want anything else. We felt very rushed and quickly moved to the next window. At the window the same girl (I recognized her to be the manger which made the whole experience more frustrating) at the window my fiancé kindly asked how she was doing tonight and she ignored him and quickly and rudely said the total and took the money and slammed the window while my fiancé was in the middle of trying to tell her we have rewards to use. We had saved our points and had several dollars off our order. He kept tying to tell her but she’d already closed the window and completed the transaction. When she opened the window again and shoved the money at him he AGAIN tried to tell her he had rewards, she Newley closed the window before she acknowledged him speaking then she asked for the number and put it in for rewards. He had to for a THIRD TIME tell her he had saved his points and was wanting to use them, but she was in such a hurt rushing us she didn’t give him a chance to say. She said that we needed to have told her before she did the transaction. So he said AGAIN, 4 times he explained this, and she just repeated herself despite him KINDLY but intentionally telling her she rushed so fast she wasn’t listening to him tell her. She just slammed the door and walked away. Again I recognized her to be the manager and that’s just completely wrong behavior.

I work fast food order towing and windows and that completely awful costumer service and I would never treat someone that way especially without giving them an apology for not having heard them or anything. Just rude attitude and denial. Very bad experience for it being a...

Tonight I went and got ice cream for my son and myself. I picked up the small twist and the root beer float. When the young lady behind the counter handed me my root beer float, the top was not on. The root beer float spilled all over me. I stayed at the window waving at the person behind the counter. It took over thirty seconds before someone recognized I was still there. I explained what happened and I got a handful of napkins. Nothing was happening with the napkins so I asked for a towel. I was given a towel and a pathetic apology, and she walks away. Then the people start honking at me behind me so I had no had no chance but to move. Poor,...

Poor service, full of rowdy teenaged employees screaming and throwing spoons at each other. Took 20 mins for me to get from the speaker to the window. When I got up there my order was ready but they put too much whipped cream so the lid didn’t fit. He still asked if I wanted a lid I said “Yes, but if it can’t fit then it’s ok, I’ll take it without.” Another employee walks up and says “if she wants a lid, I’ll give her a lid” and smashes a lid on as ice cream and whipped cream ooze out the sides of the container. Very disrespectful and there didn’t seem to be an adult in sight. There are other Dairy Queens. Will not be returning...