Wawa — Restaurant in Maplewood

I'd like to state a disclaimer that every other time I have been to this Wawa I have not been let down by the staff. This Wawa deserves 5 five stars on the regular just this one experience needs to be heard by management. They are laid back and awesome- minus one employee. I find it astonishing that one employee would be capable of really making the regular delightful Wawa experience so unpleasant. Wasting valued time of the customers by allowing everyone to order their food on the computer and collect multiple items for purchase only to make them wait until they reached the front of the line to explain that "his machine is only is accepting cash at the moment because the whole system is down" when it very obviously is not is not only disappointing but unprofessional. Then attempting to remedy the problem by stating that there's an ATM we can all use with no surcharge- what a mess. I ask if any other machine is taking cards but he just replied no without even trying first! Now while we were trying to figure out if the no surcharge on the ATM genuinely applies to us, he ignores us and all the people he was screwing over while continuing to take the customers behind us who can pay in cash and forcing those who were figuring out if they had enough cash to wait in line all over again after waiting in the other new line that had to form at the ATM. If your "system isn't working" then tell people cash only at the door. Wasting people's time and holding them up from the busy lives they must return to just pisses them off, isn't a great look, and never fit Wawa's previous track record of serving up 100% guest satisfaction. The worst part? I know that I'd still get a surcharge. I have no choice but to either pay the surcharge or leave empty handed so I leave. Finally caving to my hunger, I decide to go back at 4:00am and just pay the surcharge to come to find that he (If memory serves me correctly- Charles) has now moved over 1 register and he can accept cards again! However, now both the ATMs are down and out of service. I hope this Wawa location soon hires a more competent employee for the checkout process as the rest of the staff has been regularly awesome,on point, and extremely helpful from the gas attendants to the super heros who make our subs. I'm thankful that this was resolved in a matter of hours and we can now return to enjoying the regular wawa run. However, this was so infuriating and rude that it was worth every second to write...

If Rashawn isn’t making my milkshakes, I’m walking right out of the store. Rashawn consistently delivers exceptional service with grace and precision, which is the main reason I return to this Wawa location.

Unfortunately, the management at this location could benefit from training in consistency and guest satisfaction. During my recent visit, the food and beverage manager dismissed my dissatisfaction with my drink, stating, “this is the drink you ordered.” Despite offering to pay for extra toppings, I was told I couldn’t have them. I explained that I frequent this location daily and always receive the same drink, prepared exactly how I like it. Why the sudden change? It’s frustrating to encounter resistance over something as simple as extra toppings and whipped cream—especially when I’m willing to pay for them. For context, these are basic accommodations Starbucks would gladly provide.

The managers became defensive, backed each other up, and ultimately offered me a refund of $1.53 for the extras I had already paid for. To make matters worse, I was asked to identify my regular server as if the intent was to reprimand him. I clarified to both the food and beverage manager and the store manager that I expect consistency and quality, particularly when I am paying for it.

I kept the drink out of sheer necessity, as driving in the cold to retrieve it was inconvenient enough. However, I left deeply dissatisfied. The drink was poorly made, and the experience left a bad impression. As a daily customer who spends $6 on two drinks, I will now gladly take my business to Starbucks, even at a higher cost of $11 per day. Their customer service and willingness to accommodate are worth the extra expense.

I hope the owners of this location understand that frontline associates like Rashawn are the heart of the business, while poorly trained managers risk driving customers away. When I shared my feedback with the managers, they looked at me with visible disdain, as if my concerns were unimportant.

For context, I have over 15 years of experience as a hotel director with Marriott and other major hotel chains, and I served this country during 9/11 for 10 years. I know what exceptional service looks like, and sadly, this was not it.

Good luck to this location. I won’t...

I wanted to share a deeply concerning incident that occurred at this store while I was using the air pump station. While crouched on the driver’s side of my vehicle inflating a tire, a tinted vehicle with three black men pulled up on the passenger side. Unaware of their presence, I stood up just as a rear passenger was taking the last of my belongings from my vehicle. He appeared startled, quickly closed the door, and the vehicle drove off.

In that moment, I believe restraint and composure kept the situation from escalating further. Though I was outnumbered, I’m grateful I didn’t respond out of anger. Shortly afterward, a woman who appeared to be associated with them approached me under the guise of conversation. Her vibes raised concerns that she may have intended to steal the vehicle had I not been visible at that time.

This entire situation was made worse by the fact that the air pump was malfunctioning, which forced me to remain at the location longer than necessary. If the air station had been properly maintained—or temporarily covered, as is done at other locations—I likely would have left sooner and avoided this encounter altogether.

What’s most troubling is the lack of visible security measures in that area. To this day, even after contacting corporate ( and receiving a generic reply) there are still no cameras monitoring the air pump station. This not only signals a lack of concern for customer safety, but also a reluctance to invest in even basic preventative measures like surveillance.

Because of this experience, I will not return to this Wawa location. The combination of poor equipment maintenance, insufficient security, and the noticeable loitering in the area has left me feeling unsafe. I sincerely hope Wawa takes immediate steps to address safety for its customers, both outside and inside the store. Unfortunately, for me, there won’t be...