Dunkin' — Restaurant in Margate

Another horrible D&D experience. No consistency when making my iced coffee. They placed my hash browns upside down in the bag. Not the first time. Essentially they have mostly kids (between 18-22) working there. I'm pretty sure they receive horrible training. Which leads us to the manager. Sweet personable lady but that doesn't relate to knowing how to properly manage and motivate employees. Just did a quick Google search and it says a D&D manger wage is $11.50 an hour. Well, if that's true, I'm feeling kind of bad but doesn't excuse the lack of professionalism. There is one girl there that is good at her job. The place usally looks a mess. It's bad to the point of I'm thinking about writing corporate. 4th quarter last year I went to this same location around 2am. The Person working obviously didn't want to be there and said all the cooking machines were not working and wouldn't be fixed till the morning. I decided to park right out side just for 10 mins and see who else pulls up. Sure enough, must have been someone she knew. Made them their food order. I heard what they ordered I was close enough. POOR BUSINESS FRANCHISE. Key word is franchise. I'm sure D&D Co. has standards that each franchise should abide by. So don't mistake this review as a negative for D&D Franchisee. Under the proper leadership this franschise location could really double prophets...

The worst place to get coffee, might as well go to Starbucks where quality customer service is provided. Just left this location and it has to be the most disorganized branch. Paid for my coffee got my change and everything and was waiting for my iced coffee when another person came to the window asking if I was the person that ordered food and a drink then I responded no and proceeded to give my order of iced coffee again, the she input another order of iced coffee where I informed her that I already paid for my order and was waiting for my coffee. Crazy thing is not only was she charging me for another coffee she doubled the price, when since a iced coffee with cream and sugar cost $5.69. She walked away then another employee came to asked for my order again, started to ring me up once again when I informed her I already paid for my coffee and was waiting when she proceeded to inquire who I gave the money to and where was my receipt which 99% of times u never get receipt from them. I informed her to go ahead and check her cameras that's not my job to sit around and figure out which employee did this and who didn't. Very disorganized branch and this should not be tolerated where customer has to keep tabs on who is doing their job. Very disgusted and will continue to support Starbucks and other local coffee shop because...

This location gave me the wrong order today. I called the number listed on Google for this location. However, that number was not working. I went back in the drive thru and told them what was wrong with my order. As I pulled up to the window, a woman who appeared to be the manager, put her hand out. I was confused. She then wanted the bagel that was given to me incorrectly. I had already opened this order at home and touched the bagel. I handed the bagel back to her and she gave me the correct bagel. There was no apology for the mix up. My concern is why this company is accepting food back that was sent away with a customer. It could be contaminated but regardless, what do they plan go do with the bagel? I would have appreciated an apology. I did have to drive all the way back because they gave me the wrong order. Starbucks doesn't even take a coffee back once it has been touched. I was surprised that they took a bagel back after I drove all the way home and opened it during a time such as this when we need masks just to...