My family and I love Hungry Howies pizza and their other menu items as well. This location keeps their lobby tidy and the restroom is usually always clean and stocked. The food is always fresh and I personally have never had any issues with our orders being wrong. The only thing that I have any issue with is their customer service...They are usually polite and take the orders down correctly, but they usually employ younger people, highschool to early 20's, and that generation seems to be a little lax with their customer service skills...i.e. They socialize with coworkers and friends in the lobby or on their phones and it often interferes with the waiting customers, and they often can be impatient, sounding annoyed when you have questions or stuble through ordering. They like to sit on the counters where food is prepared and/boxed up, I've even seen them with their feet up on the food prep counters. The lax customer service I feel is a generational thing, so even though it can annoy me personally, I've nver had any issues with anyone being intentionally rude or flat out ignoring customers, they have fun and it does enhance the vibe for folks dining in. Also, they don't have tha Wacky Wednesday deal anymore and that's got me pretty bummed. Overall great food, quick service, good prices, decent variety in...
Read moreI'm writing to express significant concerns regarding the professionalism observed during my recent visit to your pizza store. While the food was delicious and the service from the lady who took my order was commendable, the inappropriate clothing worn by several female employees, specifically very short shorts and tight yoga pants, created an uncomfortable and unprofessional environment. My husband also noted this issue, which strongly impacted our dining experience. Furthermore, I observed some staff members seemingly idle and using personal phones while on duty. Most notably, one employee's attire was particularly revealing, which I found highly disturbing. As a result of these observations, we do not plan to patronize your store in person again and will opt for delivery instead. I urge you to review your employee dress code and conduct policies to foster a more professional and...
Read moreThis Hungry Howie’s location has consistently shown poor customer service. Delivery drivers never knock or announce themselves. They just stand outside with the food without any notification. It is unprofessional and inconsiderate.
What happened today was unacceptable. I placed an online order using my credit card and received a confirmation with an order number. When I called the store to ask about the status, they told me they didn’t see the order in their system. Instead of trying to help or resolve the issue, they hung up on me.
I was charged for food I never received, and the app does not show the order as delivered. I received no support, no explanation, and no effort from the staff to fix the situation.
This is not the first time I have experienced poor service here, but it will be the last. I will not be ordering from this...
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