Cracker Barrel Old Country Store — Restaurant in Marietta

Upon entry, I was laughed at for asking for a table instead of a booth. I was unaware there are no booths at Cracker Barrel. We were seated immediately as it was not currently busy. 40 minutes later, we had no food and empty drinks while others around us were being served. The server did not bring us biscuits after she asked if we preferred biscuits or corn muffins. I even asked for a refill that didn't come until our food had arrived. My partner did not receive any refills so she was forced to eat her food without a drink. The server reassured us twice that the food would be here in 3 to 5 minutes but after an additional 20 minutes of not receiving any food, she stopped checking on our table completely. After waiting just under an hour, she brings our food and acknowledged that it took forever. I asked what the holdup was and why we have not received biscuits while others around us had. She tells us we need to ask for them to be brought out before our food (even though she still did not have the biscuits for us when she brought out our food). She eventually took responsibility for the mistake and said that she had forgot. I'm obviously not happy at this point and as the wait time was absurd and the food presented to us was less than satisfactory. After expressing our unhappiness to our waitress, she sends someone else with our biscuits and a free side of gravy we didn't ask for. The gravy was inedible. Our "grilled" chicken tenders were burnt, the sides were almost cold, and overall a big disappointment. Our waitress then refuses to check on our table from then on, and completely ignores us while helping all other tables around us. I grab her attention by asking for the check when I realize she was not going to return to our table. Her back was turned to us as she was leaving, she angrily turns around and with a terrible attitude and yells at me that she was "about to bring it to me!" I tell her that she needs to lose the attitude and she tells me I'm the one with an attitude. I'm completely done with the Delk Rd Marietta location. I've had nothing but great experiences in the past with Cracker Barrel but this one was a special kind of awful. There was a manager nearby monitoring the situation who never bothered to check on us to rectify our problems. We will not be returning to...

We sat down and ordered our food at 11:15am. The waitress was nice, she spoke in such a soft tone it was really hard to hear her however. Our drinks came out and we chatted amongst ourselves for a bit. 30 minutes had passed, no check in from the waitress, no offer of a refill on our drinks. We flagged the waitress down and asked what was happening, she explained that there was a slow down in the kitchen and our food would be out shortly. We asked if we could maybe have some biscuits while we wait (at this point we were 45 minutes in). She brought out a basket of biscuits a couple of minutes later. 1 hour in to waiting the manager comes over and thanks us for our patience and let us know the food would be out shortly. We were extremely nice and understanding however at the 1 hour and 20 minute mark we were fed up and ready to go. We decided to pay for the drinks and leave. As we were walking out the waitress comes out with our food. We didn’t want to sit back down so we decided to take the food to go. Asked to speak with the manager (WHO WAS AWARE OF OUR WAIT AND HAD APOLOGIZED AND THANKED US FOR OUR PATIENCE) he comes over to us and walked us to the register to pay however this young man didn’t even offer to comp the drinks! NOTHING AT ALL FOR THE INCONVENIENCE! I asked him if there was anything he could do and that man looked in my face and said absolutely nothing. This place is horrible. We paid IN FULL for our meals and left! I wish I had left the entire meal there because it was horrible. I asked for impossible sausage and was given regular. Pancakes were cold and inedible, dumplings were watery and inedible. This whole experience was disgusting! DO NO PATRONIZE THIS ESTABLISHMENT! Cracker...

Myself wife and one of our friends decided on 8/18/2024 after a book signing we would stop and have dinner with y'all. There was 4 other tables not counting us and 3 were finishing up their meals. We waited about 20 mins before we were ask about drinks. I knew then we were in trouble. I had pot roast with mashed potatoes, okra, and extra side of chicken dumplings. I asked our waiter if he could not put the onions in my plate from the roast and he said sure. Wife ordered hamburger steak well done. Our friend ordered chicken dumplings and side order of okra. It took us 43 mins to get our food. I had onions all in the pot roast which I did not want and did not receive my chicken dumplings. Okra was hard (burnt). My wife hamburger was also burned and did not get her mashed potatoes. Our friend did not get her okra. Someone else brought our food out. It was 5 mins before our waiter came back. We told him the issues we were having and he returned 9 mins later with the items we were missing. After picking out onions out of my pot roast we decided we would just take it home as we were the last one in the restaurant. We all agreed to stop by country store to look around. There was a guy working in that store who was a younger white guy in his 20s. We was looking and talking when he came up to my friend behind her closely just standing there looking at her made her very uncomfortable. She moved our way then he just stood there staring. Just was really weird situation and we decided to just leave instead of buying the one globe that my friend wanted. Not a good experience all...