Waffle House — Restaurant in Marietta

A Knight in Shining Apron - Salute to Charlie at Waffle House

As I walked into the Waffle House on Saturday, June 3rd at approximately 8:15pm, I found myself witnessing a captivating display of teamwork, perseverance, and above all, sheer dedication to customer service, embodied by one person - the grill operator, Charlie.

While placing a to-go order, I was courteously informed by a server that it was her first shift. Despite her evident struggle with order-taking and cashing out, there was a reassuring figure by her side – Charlie. His natural inclination to help, despite the grueling pressures of the grill, was nothing short of inspirational. His apologies, though unnecessary, reflected his humility and sincere concern for the customer experience.

While Charlie diligently juggled cooking with re-taking orders and delivering food to tables, he still found the time to be a patient mentor to the new server. His ability to multitask in such a high-pressure environment was astonishing. He was, quite literally, running the entire restaurant single-handedly.

In every interaction, whether it was correcting orders, answering queries, or cashing people out, Charlie's demeanor remained steadfastly calm, patient, and unwaveringly positive. Each time I reassured him that he was doing an amazing job, I could see his appreciation - yet another testament to his humble and genuine character.

Such employees are the lifeblood of any service industry, and Charlie exemplifies this truth. New servers will learn with time, but it's the unwavering commitment, leadership, and dedication of stalwarts like Charlie that keeps an establishment like Waffle House ticking.

It's not often one leaves a restaurant feeling compelled to write a review about a grill operator, but Charlie's exceptional work ethic deserves recognition. His dedication turned what could have been a chaotic evening into a memorable dining experience. Charlie, you are a shining star in the Waffle House galaxy, and I salute you. Thank you for making my visit a...

I ordered togo, for four. I got home and my bacon cheeseburger, and my kids meal was missing! I called and spoken to the girl, who took my order she acknowledged, that they forgot my food, and told me to come back, i got her name and later returned she remembered me and started making it right, all of a sudden the guy in charge tells me I can't give you the food, our food percentage is to high of giving free food away. I told him im not getting nothing here free, i payed for my food and never received it. He called his manager, and his manager said to come in the morning @ 8am when he's there, i said, i cant im a General manager in Sandy springs, i gotta open my store at 8am, i can't make it, he said i can't do anything about it. So i ended paying for the food again because my family wanted waffle house, and we thought they we're gonna honor there word,of making it right!! I called the complaint line, and made a complaint, and the operator, assured me that the general manager will call me, and make it right. They never did, and i still have a receipt for food i never got, and there employees still remember me and my 2 boys, 5 and 4yrs old till this day, acknowledge that she forgot to put my food in...

my wife, my daughter, and I went to store number 1348 on Whitlock Avenue I'm marietta, GA around 11 last night on 9/24/22. There were just a few other customers in the store. the cook was playing very loud and offensive music over the store speakers. it took them 15 minutes to get our food when the other 2 tables already had their food. my wife ordered a waffle, my daughter ordered a double hashbrown, and I ordered the sausage, egg, and cheese hashbrown bowl. we also got water to drink. when we finally got our bill after sitting there for almost 5 minutes after we got done eating, the cook wrote up our bill. I saw we were charged full price for drinks when we only got cups of water. when I asked why we got charged the cook blew us off and said they charging for water now, take it up with corporate. the server even told us he had no clue about charging for water. we paid for our food and when we were walking to our car my wife looked and and she said it looked like the cook was throwing a fit after...