Burrito Bros. — Restaurant in Marion

It’s rare that I ever even review businesses. I rarely review restaurants especially, because working in the industry is a tough job. I am the server who took care of “Meg Suffling” who left the review below me. First of all, when her and her party arrived, they weren’t sure what they wanted. They told the people behind them to go ahead since they were ready to order. Another party showed up after them, and walked up to order and “Meg” jumped in front with a nasty look on her face, as if she weren’t able to be served. The other party backed up, and allowed her to order. They ordered a water, a tea, a queso, and a fajita plate to share. I happily obliged, and they went on their way. We were busy during that time, as it was lunch time on a Wednesday. I was the only server on the floor, and as a matter of fact, I prepared the queso and scooped their chips myself. I took them to the table, they thanked me, and I went back to the register to take orders. Soon, their entree came up in the window, so I went to take it to them. As I came through the kitchen door, I was greeted by “Meg” who stated that she found a hair in her chips. I said to her, and I quote, “Oh! I’m sorry about that. If you’ll put the basket there on the edge of the counter, I can bring you a new basket of chips.” She said, “I don’t know if my husband will want more chips.” I replied, “Well, I actually have your food right here, so we can go find out what he would like to do.” Mind you, I was walking out of the kitchen with a sizzling plate of fajitas in my hand, a plate of the fajita toppings balanced on my wrist, and two extra plates in my spare hand. Once at the table, I sat everything down and I asked if they would like another basket of chips. At that point, she says to me, “Who’s hair is that? Where did that come from?!” I said to her, “Honestly, we all have hair. So, I’m not sure.” At this point, I haven’t even seen a hair because I believed her and told her to place the basket on the counter, and I would replace it. No problem. At this point, she tells me she doesn’t want more chips, and in fact she didn’t want the fajitas. She was done, and nothing could be done to rectify the situation. She accused me of having an attitude, and she said the only reason I apologized was because she “yelled” at me. I explained to her that I had my arms full of their fajitas, so I wasn’t able to look, and also, that food was heavy and burning my arms. I explained that to her, and she said to me, “I’m sorry that sucks”, as if to say that it sucks to be a server, and that she is above me because that’s my job. At that point, I gave her a full refund of her meal and said that she shouldn’t be charged on her card since I voided the transaction on the POS. I printed her a receipt, and told her that if she saw any charges, she could contact us and we would handle it for her. She said that she wouldn’t be back, and that’s fair. Once her family left, I had two separate tables come to me and apologize on her behalf. That’s very sad. I love my job, and I have never had any negative reviews. I love and take care of our customers. This is extremely disheartening to me, but I do tend to match energy. I stand up for myself, and the actual OWNERS of this establishment take care of us, and they go...

I don't understand the hype of this place. The service, salsa bar, queso, and chips were good, but dinner for me, my husband, and my son was not up to par! My sons chicken nuggets were overcooked. The portion of meat for each taco and for the street fries were SAD! The carne that I ordered on the fries was overcooked. My husband and I ordered pastor for our tacos, but sadly, we had to choose another meat because they were out. That is fine, but not what we wanted. There was very little meat + grilled toppings on my tacos. The 3 toppings I ordered were barely there. That cost $.99 a piece! The street fries had more guac than anything and barely any carne asada on it. It was a very small portion. The meats we ordered didn't have any taste and weren't fresh. 2 fountain drinks + 1 water + 1 tiny queso + 2 tiny chipotle sauces + 2 ranches + 2 tacos + 3 tacos + a child's chicken tenders and fries + street fries + 3 added on toppings + tax came out to be $58.

I've had larger portions from a fast food restaurant. I'm just saying.

I mean no disrespect, but this place is overhyped, and it sucks because I drove over 35 minutes away to try this place for the very first time. I didn't even finish all of my food. My son didn't even like his food, and he loves fries and nuggets as he is a very picky eater. I would not recommend this place to anyone. This was a huge let down. My son and I left hungry. Sigh.

But, I do appreciate the great...

😭 Heartbroken today!!! This was my FAVORITE restaurant!!! We just discovered it last month and have been eating there at least once a week. Today we had a hair on our chips, curly, black, about 6”. It’s gross. But the most disappointing thing was the response from the waitress; complete lack of concern. When I brought the basket up to the front to show her she was coming out with our food and I said “there’s a hair in our chips 😬”, she said “just put it there and I’ll get you a new basket”. She didn’t even slow down, didn’t apologize or seem at all concerned. It went downhill from there. At one point I asked who’s hair it was, because it obviously wasn’t hers or ours and I was hoping she would say that the cooks wear hairnets, but instead she said with attitude “I don’t know, everybody has hair”. That was not the reaction I was expecting, hoping or looking for. I couldn’t help but wonder how many hairs have we or other people eaten unknowingly…? We drive over 30 minutes to get to this place. When I say I could’ve cried today, I’m not lying! I was hungry, and possibly could have overlooked the hair had she responded in a caring, concerned and apologetic manner. Signed~ devastated...