Starbucks Coffee Company — Restaurant in Marion

I ordered a venti iced matcha green tea lemonade around 1pm on March 26, 2018. Neither of the baristas knew how to make it. They called what I’m guessing was their manager and asked for assistance which I don’t mind—however they both remarked about how gross it looked while making it and said “there’s no way this stuff can taste good”. They then asked me what it tasted like. I asked them if they had tried Sbucks green tea as it sort of tastes like that. Neither of them had. I asked if they no longer require employees to test taste everything during training and they said sometimes and remarked how gross the espresso shot was they had to take. 😐 ✋🏻

I find this absolutely pitiful as Starbucks prides themselves on consistency and quality of training. You’re prices are HIGH and I expect quality of service and product to be high as well. This comes down to a managerial fail—train and support your baristas! These girls have zero idea what they are doing or how to act professional. I watched them give away what was supposed to be an iced caramel macchiato to a customer that looked like a very weak and watery latte- no caramel drizzle, no espresso on top- pretty sure it was iced coffee...

EMMA was very rude! Me and my husband came about 10 minutes before close. She did not greet us and did not speak. She seemed very irritated we were there while she was trying to close up. She even went as far as slamming the light switches off right after taking our order then slamming things around the counter and sink as she was making the beverage. Then another customer walks up while she was making ours and simply asked for a water . She never replied or acknowledged him. She prepared his water and placed it on the counter without letting him know it was ready. We had to let the other customer know his water was ready! I’ve worked in customer service before, yes it is very irritating to be trying to close up for the day while still having to assist customers. But this is NO way to act. She was basically having a temper tantrum right in front of us. I will not be coming back to this Starbucks. As much of a Convenience it is to get my Starbucks while grocery shopping id rather go out of my way to a different then deal with someone who clearly...

Don't bother going to this starbucks if you want your order correct or timely. We were not greeted for several minutes despite standing at the counter. When we finally could order, it was rung up incorrectly (wrong sizes and wrong drinks). I've had mochas several times, and whatever they made us was not that, which is ridiculous because it is a simple core drink (former barista here, so I know it is not difficult). I understand the barista was new, but that is no excuse to make mistake after mistake when her trainer was standing RIGHT NEXT TO HER the entire time. We were traveling and did not have the time to get anything corrected. Extremely disappointed in...