Jimmy John's — Restaurant in Marshall

Horrible service! I placed an order and got confirmation of order at 12:08pm. The tracker was not updating, so I called the store for an update at 12:39. They checked with the driver and told me it was on the way. The tracker updated that the order was delivered. I waited another 5 minutes and called back. I was then told my order was delivered, but it was not. I walked around my office building to see if it was put somewhere, and it was nowhere to be found. They then said they could make another order and have it delivered, I asked if there would be a discount since, at this point, my order was placed over an hour ago. I was told they would void my order and issue a credit to my card. I ordered from them BECAUSE they deliver and my car is in the shop. So now I am stuck with no lunch and no ability to get lunch. I am very disappointed and frustrated with the service and will not be ordering from Marshall Jimmy...

Absolutely horrible customer service not only from staff but also management. Rude staff, manager did not seem to mind and couldnt understand why I was upset after I had just got done explaining my experience with their customer service. I not only did not order but had hoped management would try to remedy the situation and actually deliver a sandwhich in a timely fashion however I was not told or assured that would be the case. I did not feel the issued would even be addressed to the employee or handled differently in the future. I will not be ordering nor will i recommend the marshall jimmy johns to anyone and will be letting everyone I know know of...

Ordered from jimmy John’s and said it was out for delivery. I don’t know what idiot delivered my food, but they left it on our apartment mailbox without messaging or calling or emailing. I sat and waited for over an hour and received nothing so apart of me said what if they were just stupid and left the food on the mailbox without letting us know. Lo and behold they did and my sandwiches had been sitting out for over an hour uneaten. Severely disappointed with the service here and will not be ordering...