Arby's — Restaurant in Maryland

My boyfriend and I came in for lunch recently, and I was really impressed with the entire experience from start to finish. Even though it was clear the restaurant was a little short-staffed, the employees never let that affect their attitude or the quality of service. Each staff member we interacted with was friendly, patient, and genuinely seemed to care about making sure we had a good visit. That kind of attitude makes such a difference and really stood out to us.

The food itself was excellent. Everything was cooked fresh, exactly the way we ordered it, and served at the perfect temperature. It wasn’t just warm—it was that ideal “fresh out of the kitchen” kind of hot that makes the meal that much more enjoyable. You could tell the staff took the time to prepare things properly rather than rushing, which made the meal feel like it was made with care.

I also want to point out how clean and well-kept the dining area was. A lot of fast-food spots can overlook this, but here you could tell they were staying on top of upkeep and maintenance. The tables were spotless, the floor was tidy, and everything felt welcoming and comfortable. It really added to the overall experience and made us want to sit and enjoy our food instead of rushing out.

Overall, I’d say this was one of the best visits I’ve ever had to an Arby’s. Friendly staff, food that came out perfect, and a clean, well-maintained dining room—it all came together to create a really positive impression. We’ll definitely be back, and I hope the staff knows how much their...

I love Arby's food and my husband and I planned to grab a late night dinner. This location is supposed to be open until 11:00. We arrived at 10:45. It was very clear that the workers had closed up shop early. Even though the lights were on, no one would respond to my husband on the intercom. We drove up to the drive thru window at 10:50. My husband knocked on the window. There was one person in there who wouldn't look at us. It was very clear they had stopped cooking early and cleaned up the whole store well before 11:00. I am very disappointed in the lack of professionalism and the lack of service.

I've been a server. I know it sucks to wait for those last few customers. But if your store is going to claim (on the internet and on its front door) that it's open until 11:00, they should be prepared to serve...

Not the best Arby's I've been too, but I guess not the worst either. The fish sandwich was a bit dry and could barely taste the fish. I asked for extra cheddar sauce and extra red ranch sauce on my beef and cheddar sandwiches, but they had NO ranch sauce and all the cheddar was on the wrapper and only one half of the sandwiches. The white cheddar mac n cheese was over cooked (microwaved too long) so the cheese sauce was too thick.This isn't the first time they've messed up my order either. The only good thing was that the fries were hot and fresh and they remembered not to put ice in my drink this time. Not sure I'll be going back to that one since they can't seem to...