Baskin-Robbins — Restaurant in Maryland

Today was my first time going to this location. I walked in and no one greeted me. There were three employees there and they didn't acknowledge I was there for about 5 minutes. Normally I wouldn't object to generous servings but they heaped so many toppings on my banana split that I had to scrape some off. The container was sticky and so was the bag. I used hand sanitizer to get rid of the stickiness. But I admit after removing the extra toppings, the banana split tasted delicious.

Then while I was sitting there they locked the front door. I'm guessing they were overwhelmed with drive thru customers but they didn't put a sign up saying go to the drive thru. They just locked the door. So people were coming to the door confused.

I would go back one more time to see if service improved. But I really think they need a little more training on customer service and how to...

This place is horrible. I stop spending my money here years ago. However, I wanted a cappuccino it was close to my home. Again I was disappointed. My cup was dripping with coffee. I had to tell them Please wipe off my cup then again give me a new cup yuck. My cappuccino was nasty. I said can I just get a latte instead the lady said it’s a price change I said ok how much. Come to find out it was the same Price she storms off talking her language. They come bring me the same cup with the same Drink(after I asked for something else) the girl say just taste it. Lady it’s nasty! They are rude. It’s dirty in the store. Once they changed management it had never...

It depends on the time of day when you visit this location what kind of service you will receive, the staff kind be a little inpatient with you, I order a dozen of donuts and was half way through of selecting my donuts and the lady that was waiting on me started put what she wanted inside my box, I ask her was the three donuts free that you place in my box , if not then don't pick my donuts for me. This location is not far from where I live and is one of the reasons why I keep...