Baskin-Robbins — Restaurant in Maryland

Came to the drive thru for 2 milkshakes and when I asked for a little less milk in the milkshakes (so they wouldn’t be ice cream flavored milk- like they were the day before when we came) I was told I would be charged for extra ice cream. I told the guy (Jeramias) that I didn’t want extra ice cream, I just wanted a little less milk. He quickly and very rudely informed me “that isn’t the point of a milk shake… it’s called a MILK…. SHAKE.” I quickly told him nevermind after seeing the charges on the screen were upcharging me. I told him I do not want him making the milkshakes, cancel the order. He did not care a bit. I could guess I’m probably not the first customer treated like that. I drove around to ask another lady working the drive thru (with a headset on) what the name of the guy who was taking my order was. She ignored me, walked over to the guy at the counter and he also came to the window with her- talking about the milkshake incident (in English). When I asked her again what the guys name was she said she didn’t know English… so I asked her in Spanish… both the guy and she told me his name was Jeremias. He looked at me and batted his eyelashes, smiling, and basically told me to “have a nice day.” It was such a rude experience, I won’t be visiting this location again. There are 2 others in close distance. Where do they find these people. Is customer service...

I recently visited this adorable ice cream shop and was blown away by the unique flavors and exceptional customer service! As soon as I walked in, I was greeted with a warm smile and offered a sample of their newest flavor.

The ice cream itself was incredibly creamy and rich, with flavors that were both creative and delicious. I opted for the strawberry balsamic swirl, which was perfectly balanced and refreshing. My friend's cookie dough flavor was equally impressive, with generous chunks of dough mixed throughout.

What truly sets this shop apart, however, is the friendly and welcoming atmosphere. The staff were happy to answer questions and make recommendations, and the colorful decor made for a fun and Instagram-worthy visit.

Overall, I'd highly recommend this ice cream shop to anyone looking for a sweet treat and a great experience....

They advertise waffle cups dipped in chocolate you can get the ice cream in. Of course I get to this place and they say, “at the moment we don’t have any.” Then I asked for the non-dairy ice cream since they advertise having non-dairy options and of course, I hear “at the moment we don’t have any non dairy options.” Why did y’all even open the doors? If you don’t have the products that you are advertising, what...