Baskin-Robbins — Restaurant in Maryland

I would have given 5 stars but I want this review to be seen by the store hence one star.

I have visited this place several times and love the customer service and overall the ice cream experience. But I was very disappointed from the last visit. So 5 stars for all the times except the last one.

If you see the images all are just single scoop. But the image with just 1 scoop is the quantity I got every-time throughout years but the second image you see is from the recent visit and 5 out of 6 scoops all have significant empty space.

In other stores as well I get the similar quantity as shown in the 1st image which has a single scoop.

To buy these 6 scoops I have used the Parent Scoop Pass in my BR app where I am paying $1.99 + tax for a single scoop. If the quantity has reduced because I am taking advantage of this promotion I don't think its fair.

Hopefully they do not discriminate against a customer availing a promotion in the future.

As this has been my favorite ice cream shop I would really not like to switch my loyalties to...

This experience was refreshing because the ice cream staff person was friendly, helpful, professional. I’d give this man 10 stars for service. I’d come for a birthday ice cream cake. The nostalgia of ice cream cake and in general an ice cream shop already makes it fun, but I was greeted, assisted with choosing a product I loved, and he wrote the message I desired of Happy Birthday with names (it was 2 birthdays). And of course ice cream cake tasted good too. And my brother, who cake was for, was downright delighted 😆. As you can tell by...

This was my first time visiting this location and the experience surpassed my expectations!

The environment was clean and beautiful, the staff was friendly and displayed fantastic customer service. Shout out to Saad and Valerie!

There was so much variety to the ice cream flavors. I had a delicious strawberry cheesecake flavor and was given a generous amount to eat!

Even the community of customers that visit the store are friendly and make you feel welcomed.

I look forward...