Chick-fil-A — Restaurant in Maryland

06/13 about 3:30pm my husband purchased a deluxe chicken sandwich from this location. After coming home from a long 12 he shift he found an insect on his lettuce. My husband does not eat lettuce therefore he pulled it out, if he hadn't removed the lettuce he would've eaten that insect. He immediately calls that location and requests them to send the sand which to our home since they were offering delivery and in fact have a promo that offer free delivery. They said they would send it as soon as they can. After waiting 30-40 min we call and follow up on the delivery and the employee said my husband was told that it would be better if they reimburse him by offering the coupon reward on his app and him driving to the restaurant to pick up the replacement sandwich Mx at this point my husband has lost his appetite. Around 9:20 my husband wakes up from sleep to give Cfa another try, he checks his rewards and there was no rewards on there. He gives them another try by just purchasing a sandwich. He orders via mobile app curbside comes home only to fine he was given tenders instead of his sandwich. He calls Cfa to let them know this is the second time he received bad service on the same day. He was told that he could get a replacement meal if he could be there before their closing time at 10pm.

There was NO sense of urgency or anyone try to apologize that day. We felt like no one even cared about what happened or even cared about as a customer. Having a bug in your food is a Big deal. My husband wrote a review on their app and apparently someone tried to reach us on Monday 06/15 but due to T-Mobile network being down they said they could not reach us to identify what his rewards information was to input his reward. Tuesday 06/16 happens and we finally reach out via Facebook and they told us we would get the reward by Wednesday as that person who reached us was off that day. Today I messaged them to let them know we still have not received the reward they told us about. They continue to say that it takes 24 hrs for the reward to be placed on the app but somehow after I sent them that message all the sudden the reward shows up.

After all was said and done, their apology for that unfortunate incident was a reward for 1 chicken...

Today, I had the displeasure of visiting this location. The mobile order was placed prior to me leaving for work. The order was for a large fry and a gallon Diet Lemonade. Transaction # 7333. I arrive, enter the line, and proceed to wait in said line while cars in front of and behind me were served. I finally arrive at the window where I get my fries. There's some conversation amongst staff, and I'm asked to pull my car, to which I refuse. I didn't get a name, but the young manager in the dingy light blue shirt thought it would be a good idea to become combative and suggest I move or else. I didn't move and waited to be refunded. I was instead presented with my gallon of diet lemonade by another team member, and I left. I frequent this location, and the service is often hit or miss. I never complain because, in reality, who cares. I took the time this eveninv tho simply because I thought it should be known that because of THIS experience, I will NEVER visit this location again. I'm sure there are other Chick fil A locations near me that are better equipped to handle such a huge order.

Update for the OWNER: As I stated in my review ... I had ALREADY waited in line BEFORE getting to the window. Why would I need to continue to wait for a lemonade and fry? Smh and lol. You and your staff need to learn preparation. All of those people busseling behind the counter and small orders being pushed back to wait is unacceptable. I live right around the corner visit the shopping center everyday and NEVER has Jumpers Hole Road been backed up becauase of Chick fil A 🤣🤣

Thank you for your dutiful response, but to directly answer your question to my review. I didn't move because I didn't have to and dingy blue shirt couldn't make me. Your store is no longer on my radar. Enjoy your day and continue on with your subpar employees and below customer...

I am disappointed but not surprised. As a previous Chick-fil-A employee, the company as a whole has gone completely downhill as far as customer service and order accuracy. But I am officially done with the Pasadena Crossroads location. Yesterday I ordered a Chick-fil-A sandwich, twice well-done, And paid extra for cheese and bacon. The sandwich was not well done at all and there was no bacon. I called and spoke to the manager Jennifer. The best she could offer was for me to sit in the drive-thru line(dining room is closed) to get a refund for the bacon. I explained to her that wasn’t my first incident with them recently and that I just won’t come back to that location. This morning, I made the mistake of trusting them to prepare my order correctly. I placed a delivery order for a chicken biscuit and paid extra for cheese and bacon.....there was NO chicken on my chicken biscuit. I called for 10-minutes straight with no answer. I drove to the restaurant and spoke to the manager Jennifer, and requested that my order be refunded to which she responded that she could refund just the sandwich. I explained that I placed my order for DELIVERY and that I had been calling for at least 10-minutes before I left my house to rectify my DELIVERY order. She was rushing and charged me for another order and I had to tell her that she charged me instead of refunding my order. I finally got my refund for this morning and for the bacon yesterday. I used to love Chick-fil-A but they are too busy rushing everything and they constantly mess up. SLOW DOWN!! I understand mistakes happen, but these are just ridiculous and unnecessary. I will NOT becoming back to...