Dunkin' — Restaurant in Maryland

I really hate writing bad reviews, but this experience was just so bad. I'm literally a daily regular, putting in a very simple mobile order of a cold brew with sweet cold foam before I leave my house for work so it's always ready before I even get to this location. I always leave my house with plenty of time to spare for work, but today the staff was treating two cars in the drive thru like an overwhelming lunch rush. After waiting for a while in the drive thru and getting no where, I pulled around and walked in to hopefully just be able to grab my mobile order and go, but the staff beyond unfriendly today. Not only did neither one want to acknowledge me, my drink was already prepared and behind the counter. I've worked in the service industry myself long enough that I'm not just gonna reach across the counter to grab it. I let the staff know that I'm picking up a mobile order and I got back a very terse "We're busy". The male staff member was clearly in a bad mood, opting to escalate and argue and walk away instead of, you know, just simply sliding the mobile order to the order pickup cubby. I've never argued with a staff member before, but there was no semblance of customer service there today. I went from being comfortably early to my shift to barely making it because the staff chose to argue instead of, once again, just sliding my waiting drink across the counter. This experience was so bad that I'm giving up my boosted Sipping Sprinter status and going back to Cannon Coffee being my daily regular stop after I use up the rest of my points at a different Dunkin location. This location desperately needs customer...

I live in the community by this location so I go here often. Every time I order they ask me to upcharge for however many cents more and then give me attitude when I decline. Well today is 2 times that I have been waited on by the 30ish aged woman that works the drive thru and my drink was upgraded to the next size without asking me. Today I ordered a medium, she repeated medium back to me, I get to the window and she hands me a large drink and shuts the window. After I pulled away I checked my receipt and I was given and charged for a large. I don’t know if you all are getting commission or what on upgrading drinks, but so not cool. Not to mention, most of the staff here is super rude. The only worker that is pleasant is the tall younger guy that works in the mornings. Even though I live within a 1 minute walk of this place, I will continue to drive across town...

I got held up in Friday evening traffic and by the end of the work week we are all tired. I can make it home but my Granddaughter sometimes can't. In this case the Dunkin Loaded Hashbrowns, and a Mix Your Own Refresher drink(I LOVE inventing my own flavor combos) was exactly what was needed. This delicious winning combo was the perfect size to fill her little belly and quench both of our thirst. I have it saved as a favorite on my Dunkin App as Friday Lifesaver! We stop almost every week and our combo helps us to get on with our day and arrive home refreshed and smiling. The service is top rate and the people there are always pleasant. Skip the miserable climb out of the car at the end of your week where everyone is grumbling and tummies are rumbling. Arrive home HAPPY! It...