Fat Boys Crabhouse — Restaurant in Maryland

I'm giving this place a 2 and being extremely generous. The crab cake was great, but that's not hard to find in the Maryland area we have great crab cakes everywhere. The RESTAURANT IS DIRTY and the STAFF IS EXTREMELY RUDE AND UNPROFESSIONAL. My friends and I arrived at 10:30 pm, none of us had been here before, the restaurant closes at 12am. We proceeded to sit in a booth as another customer told us it was self seating. After sitting in the booth for 15 minutes or more without any acknowledgement from any staff to start our order I walked over to the bartender to ask how do we get service, both bartenders were pleasant, they explained that we had to order at the front and then take a number they would bring us the food. This is different but cool, no problem. We ordered from the front as instructed. We decided to sit in another area because the first booth was just not clean at all and just nasty. After assessing 5 other areas to sit we pick the least of the dirty. We waited a while for our food, it all came out at different times as we decided to order separately. It's now about 11:20 we are finally eating and have ordered our drinks from the bar, which you have to do separately and walk to the bar each time you want another drink. As we are enjoying conversation and eating our food, a manager comes over around 11:40-11:45pm to tell us that they were closing at 12am, she doesn't wait for a response she just walks away. My friends and I are confused at this point, we are only in the middle of our meals, are we suppose to rush? What was the reason for this announcement? 12:00 comes and some of us were still eating, another employee comes over and says we are closed. One of my friends expressed that she wasn't done eating, the employee rudely says take it to go. At this point the entire restaurant smells of floor cleaner as the staff is mopping the floors around the remaining customers, it was about 20 or more customers still in the restaurant. Not to cause any problem with the staff my friend, and a few others asked for to go boxes. I guzzled my last drink from the bar. Then another staff member comes over, its 12:03 am and says can you start to head that way(pointing to the door) as she proceeds to mop right next to our feet. My bill alone was over $100 for just me and then there were my friends who spent the same some more because they had mixed drinks and more expensive meals than I did. This was just plain out rude!!!! I have never been treated that way in a restaurant. Not allowed to finish the food I ordered and then my feet actually mopped by a staff member. I will never go here again and I will make sure no one I know goes here. I have purchased crabs from Fat Boys original location for years and was excited to try this new location. This is experience was extremely disappointing. FAT BOYS DOES NOT APPRECIATE THEIR CUSTOMERS AT ALL. SPEND YOUR MONEY WITH AN ESTABLISHMENT THAT VALUES YOU. THERE ARE GREAT CRAB CAKES AND SEAFOOD ON EVERY CORNER HERE IN MARYLAND WE DO NOT HAVE TO TAKE THIS TYPE...

Went for my wife's bday because she wanted crabs. They had crabs but the whole set up is hokey. You walk in and order like a McDonald's sort of except when you're paying they give you the options for a tip that starts at 25%. Does that make sense? You prepay the tip? Everything from there is pretty much self serve...they give you styrofoam cups for drinks or point you to the bar in which you have another payment for the drinks (that appear to be all pre-mixed) come in 8 oz plastic cups. Then you stop by the accessories table to pick up your plastic forks and knives. And then you seat yourself and the stuff you ordered comes out one by one. You never seen any staff to refill drinks or see how things are...just the cook when he brings out the food. (What's the tip for?) So we ordered a calamari starter, a fried fish platter with old Bay chips for me, one kid got a cheese steak with hush puppies, wife and daughter split a dozen mediums with corn on cob on the side.... altogether, not including tip $105ish. Calimari came out first and was ok, but they were all super small and probably out of a bag. Next came the fried fish platter: fried clam strips, three butterfly shrimp and a piece of fried fish. The clam strips must have been from the tail end of the bag because they were clam crumbs. The shrimp were so over battered that if you didn't see the description on the menu you wouldn't have known shrimp was in there. Can't remember the type of fish but it was battered and fried with the skin on...so you peeled the skin off and the fish fell apart. Don't even bother with the chips... I'm guessing they're literally Utz ridges chips with a sprinkle of old Bay. The crabs came out while the whole family was working on my fish platter and they were ok but either not fresh or over cooked as a lot of the meat was black. Overall, besides the cocktail sauce, they were the best thing. The cocktail sauce was the best thing. At this point the cook came out and asked if we had everything...he didn't even know what we ordered and paid for. Had to remind him about the cheese steak, hush puppies and corn. Sometime later he brought the sandwich and hush puppies. .meat was flavorless, bread was dry. Hush puppies were uneventful. Never did get the corn. If you're going to spend $100+ dollars​ on dinner you can do way better than this place. As an alternative, would recommend trying Crabtowne near Glen Burnie...similar fare but better imo. Won't...

I am not sure if Fat Boys in Crofton, Maryland is under new management, but I didn't receive the same level of service I have received in the times I have been prior to Sunday, September 10th, 2023.

My daughter ordered the Fried Fish Tacos. She broke off a small piece of the fish and determined it did not taste fresh to her saying “It is very fishy tasting and not in a good way.” When the server came to check on how we were enjoying our food, we informed him that my daughter didn’t like the fish tacos and that we’d like to send them back. The server said he would have to check with the manager. About 3 minutes later, the server returned saying that we weren’t able to send the tacos back. We asked to see the Manager. The Manager came out, we explained the situation and the manager proceeded to argue with us and adamantly said he cannot refund nor exchange. The reasons cited were the following:

"We do not refund." "I get fresh fish everyday and there is no possible way that there was one bad piece of fish in the batch. Because if one piece was bad, they all were bad and that he sells hundreds of them a day with no complaints but ours." To which my sister said, “So if one human is bad, does that mean that all humans are bad?” His response was he doesn’t speak English well enough to understand that analogy.” "That he is running a business can't afford to allow customers to send food back because it is waste." "The Fried Fish Tacos are some of his best sellers. Everyone who orders them loves them. But there is something wrong with THIS one that you received?" "Just because she doesn't like them doesn't mean that I should make her something different. She didn’t even touch them" (I had to point out where she broke a piece of the fish off to taste it)

Upon refuting all of the reasons the Manager "said" he could NOT exchange or refund her order; he told us he grew frustrated and rebutted with he didn't understand English. They did exchange her order for a burger at the same price point. We got the order to-go. We left shortly after receiving the to-go order. As we were walking out of the door, we crossed paths with the Manager, he did not apologize for the bad food, nor did he even consider asking us to come back! He doesn't have to worry about me patronizing his business again and I will tell all of my friends to follow suit. I refuse to pay for bad customer service and to be treated like...